Duties and responsibilities
· Monitoring Epicor ERP Application in All Environments (Training, Pilot, Test and LIVE)
· Analyze and document all aspects of business process requirements.
· Monitoring and Review Implementation, Rollouts, Customizations, Upgrades and Support
· Facilitate discussions with cross-functional teams to define business and technical requirements.
· Strong RDBMS concepts and experience in creating, maintaining and tuning Views, Stored Procedures, Functions and Triggers using SQL.
· Responsible for creation and maintenance of SSRS Reports using ODBC & ADO.NET database connections. Modify current Epicor canned reports and create custom reports for the organization
· Create BPMs using traces to implement company checks and triggers within the ERP Environment
· Maintains all user guides, Technical /system documentation relevant to Dolphin implementation
· Interacts with users to understand their requirements/problems and evaluates possible solutions from business benefit prospective
· Providing training as per needs to end-users of all group companies
· Maintains current knowledge of relevant technologies as required in Epicor Environment
· Troubleshoot, and resolve any reported problems
· Support the application team and customization development team
· Coordinate testing changes, upgrades, and new services, ensuring systems will operate correctly in current and future environments
· Designing process flows during implementation.
· Develop and maintain the any new dashboard infrastructure requirements for the organization
· Daily monitoring and maintenance activities
Key performance Indicators: