Assistant General Manager, Tele Sales

The Role:

Join Shikho as the Assistant General Manager of Tele sales and embark on an exhilarating journey that promises not only to elevate your career but also reshape the education technology landscape in Bangladesh!

As one of the leaders in our Tele sales organization, you will be the driving force behind propelling Shikho’s education technology platform to new heights. 🚀

Key Roles & Responsibilities:

Agent Level:

• Maintain a clear understanding of lead stages to ensure effective lead utilization.
• Monitor follow-up and pipeline leads call-backs.
• Monitor relationship build up behavior of agents with leads.
• Develop strategies to assist team leaders and agents in closing sales.
• Maintain visibility of agent-wise conversion rates, including leads answered to conversion and pipeline lead to conversion.
• Ensure that each agent meets their weekly revenue target based on their tenure.

Team Leaders (TL) level:

• Align with weekly and monthly targets as well as company lead and sales strategy.
• Stay motivated, promoting a positive atmosphere on the work floor.
• Ensure Team Leader is carrying out their tasks of helping agents’ close sales, monitoring calls and generating reports.
• Keep track of agents by vintage to identify improvement areas and guide them.

Attendance:

• Ensure regular and punctual attendance of all Tele sales agents to maintain optimal team performance.
• Monitor daily attendance records and address any inconsistencies or patterns of absenteeism promptly.

Hiring:

• Actively participate in the recruitment process for Tele sales agents and team leads, ensuring a thorough and fair evaluation of candidates.
• Work closely with HR to identify the key skills and attributes required for success in the Tele sales roles.

Retention:

• Develop and implement strategies to retain top-performing Tele sales agents, recognizing and rewarding their contributions.
• Identify agents who show traits and capabilities that are needed for a team leader role and groom them accordingly.

Qualifications and Skills:

• Minimum 5 years of working experience with a Bachelor’s/Master’s degree.
• High-growth operations or startup experience is strongly preferred.
• Prior experience in ed-tech is a plus.
• Minimum 3 years of team management and mentoring experience
• Proven experience in telesales operations management, scaling telesales teams and achieving sales targets.
• Strong analytical skills with an emphasis on data-driven decision-making.
• Outstanding communication and leadership skills with the ability to mentor and develop teams.
• Proficiency in using CRM tools and other relevant Tele sales software.

The Important Bits:

Job type: Full Time

Reporting to: Vice President, Operations

Salary: Competitive and Negotiable Based on Experience

Working Days: 6 days a week, from Saturday to Thursday

Compensation & Other Benefits:

• Monthly incentive
• Performance evaluation
• Group life insurance

About Shikho:

Shikho is a Bangladeshi education technology start-up with a mission to democratise access to high-quality education. It has so far raised $6.5 million USD of international funding from global venture capitalists in Singapore and America, the highest for a Bangladeshi seed-stage startup and the highest in education technology for the country. Investors include education technology investment specialists Learn Capital from Silicon Valley, regional experts Wavemaker Partners from Singapore along with the Family Office of Singtel Chairman and local partner SAJIDA Foundation. Shikho aims to build a holistic learning ecosystem for a digitally enabled Bangladeshi student population, across primary, secondary, and tertiary education.

Shikho in the News:

Bangladeshi edtech Shikho closes seed investment of USD 5.3 million

Shikho raises new investment from SAJIDA Foundation, international investors to expand reach and impact

Shikho: Transforming lives, one student at a time

Shikho making its mark on Forbes list

Shikho and its Founder, Shahir Chowdhury featured in Bloomberg New Economy 2023 Catalysts