Associate, Payments Services, Global Operations, Digital Business Services

The health and safety of our employees and candidates is very important to us. Due to the current situation related to the Novel Coronavirus (2019-nCoV), we’re leveraging our digital capabilities to ensure we can continue to recruit top talent at the HSBC Group. As your application progresses, you may be asked to use one of our digital tools to help you through your recruitment journey. If so, one of our Resourcing colleagues will explain how our video-interviewing technology will be used throughout the recruitment process and will be on hand to answer any questions you might have.

Some careers shine brighter than others.

If you’re looking for a role where you can continue to make an impression, take the next step at HSBC where your contributions will always be valued.

Within Digital Business Services, Business services is a leader in the development of services and processes that are designed around the customer and enable the firm to demonstrate to regulators that its processes and ways of working will deliver consistently high standards of compliance. Every day, customers all over the world are paying bills, buying homes and setting up companies and every day, Business Services teams are making sure all this happens smoothly.

We are currently seeking an ambitious individual to join this team in the role of Associate, Payments Services, Global Operations, Digital Business Services.

In this role, you will:

• Ensure Service Level Agreement (SLA) and Service Tracker are meticulously maintained through completing tasks within deadlines
• Contribute to Overall Operating Efficiency (OOE) by proper usage of iCATS and minimise operational errors and logging errors into iCATS
• Ensure all transactions received are processed by the operators within the standard timeframe and with dual checking in place
• Ensure awareness of Group and local regulatory policy, internal and external audit findings, and guidance from compliance, regarding own area of operations
• Strictly follow Information Security policy and the relevant sections of the Business Instruction Manual (BIM)/ Functional Instruction Manual (FIM)/ Global Service Manual (GSM)/ Department Instruction
• Manual (DIM) with clear understanding
• Ensure information provided to internal and external parties conform to the guidance from the Information and Security Risk team
• Ensure proper periodic reconciliation of GL Accounts and proper Signoff in Assurenet. Aging Items in the GL Accounts must be escalated to all necessary parties with proper actions plan for rectification
• Manage timely and satisfactory response to queries from stakeholders including in the Customer Feedback Monitoring System (CFMS)
• Ensure proper MI generation for respective areas.

To be successful in this role, you should meet the following requirements:

• Bachelor degree from a public/ private university preferably from Business background
• Strong communication, interpersonal and time management skill
• Ability to learn quickly and to work within tight time frame
• Good command in MS Office packages, especially in MS Excel
• Basic knowledge on Central Bank’s guidelines/circulars, internal control requirements, and core banking operations along with HUB Knowledge will be added advantage.

Please apply with your updated CV on, or before 04 November 2021.

You’ll achieve more when you join HSBC.

www.hsbc.com/careers

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Issued by HSBC Bangladesh