Officer Grade I/II – Customer Experience Department

Officer Grade I/II – Customer Experience Department

IDLC Finance PLC

Job Context

The incumbent will be responsible for the role of a Customer Service Officer (CSO), for the division of Customer Experience Department (CED), which will focus on collecting dues from overdue customers. This is a target oriented job and performance will be evaluated based on achievement of given targets.

Job Description / Responsibility (CCMC-SME)

• Send overdue statement to respective departments.
• Regular follow up of overdue customers
• Provide account related information to stakeholders.
• Send different types of SMS (Dishonoring, Reminder, Collection & Excise Duty)
• Send dishonored statement.
• Send client list to business for any type of update in customers information
• Co-ordination with other departments in different issues.
• Input OSP (Online Service Provider) for PDC (Post Dated Cheque) redeposit issue
• Give reminder calls & welcome calls to the customers

Job Description / Responsibility (CCMC-CD)

• Regular follow up of overdue customers & achieved target.
• Provide account related information to the overdue customers.
• Send overdue letters.
• Send different types of SMS (Dishonoring, Reminder, Collection sms).
• Co-ordination with other departments.
• Provide bank account number & e-mail address to customer for cash payment.
• Input OSP (Online Service Provider) for PDC (Post Dated Cheque) redeposit issue.

Job Requirements

Education

Graduation/Post Graduation degree in any business field from a reputed university

Experience

Preferably 0 to 1 years of experience in Customer Experience Department or in a relevant field. Fresher's are also encouraged to apply.

Other Requirements

• Resident of Dhaka
• Age: 25 – 30 Years

Job Location: Dhaka

Salary: As per IDLC Policy

Job Nature: Full-time

Application Deadline: April 10, 2024