Support Coordinator (Outbound)

Why is this role important to Field Nation?
This role is important to Field Nation as it helps support the development of the network, connections between buyers and new providers and ongoing development and expansion of Field Nation. The Marketplace Experience and Operations team focused on the contractors who use Field Nation’s marketplace to find work in a variety of skill sets and geographies. This position as part of our Bangladesh team will focus on outbound efforts to recruit and onboard new contractors to our marketplace.
Job Responsibilities

• Connecting with service providers regarding work opportunities on Field Nation
• Calling, emailing or messaging technicians
• Communication with internal team members in regards to recruitment efforts
• Report on daily recruitment success and opportunities to help evolve the recruitment strategy
• Use tools like Gsuite, Email automation, messengers and job boards to effectively recruit new talent
• Train new technicians on how to sign up or use Field Nation
• Create email templates for recruitment campaigns
• Follow up with technicians during on boarding or recruitment to improve talent acquisition rates

Employment Status
Educational Requirements

• Open to all but candidates, But the candidate must have strong English speaking/ writing skills since this role involves handling U.S. based customer service inquiries

Role Requirements

• Fluent in English (speaking, reading and writing) as this role requires consistent communication with US team members, technicians and clients.
• Collaboration with other teams at Field Nation including Program Management, Sales and Product
• Strong work ethic
• Positive, “can-do” attitude
• Committed to night shift hours
• Able to work under pressure and handle tough customer situations
• Confident making outbound calls and receiving inbound calls
• Comfortable working in a fast-paced environment
• Agile
• Enjoys working in a team environment
• General computer skills/knowledge
• Experience using Google Suite tools including Meet, Gmail, Calendar, Drive, Docs, Sheets
• Previous US-based customer service or sales experience is a plus

Job Location

• Uttara,Dhaka. (We are doing Work From Home due to the Covid-19 )

Salary Range

• TK.20000 – 30000 (Monthly)

Compensation & Other Benefits

• Gratuity benefit.
• Medical Insurance
• Lunch/Dinner Facilities: Fully Subsidized
• Yearly Two Bonuses
• Sound work-life balance – Regular working hours: 8 hours/day, 5 days a week.
• Friendly work environment.Flexible leave/vacation policy.
• A great learning opportunity.
• The opportunity to work with cross-cultural teams with the US.
• Annual performance evaluation and increment.
• Yearly bonus.
• Employee Transportation Facility. (Subject to Availability)

Why Field Nation
At Field Nation, we are breaking the barriers to work and enabling the gig economy. We’re a tech company that offers a web-based marketplace solution for buyers and sellers of contract services to simply connect, work, and manage their business. We look for collaborators, innovators, and problem solvers to join us in our common purpose of changing the way work gets done. We were named a Top Workplace by the Star Tribune in 2017, 2018, 2019, and a Top 150 Workplace in 2020. We look to hire extraordinary people and provide them extraordinary benefits.