Consulting Services Manager – Belgium – Valsoft – Brussel

The Consulting Services Manager develops relationships at multiple levels within the business, operations and IT organizations at our clients to sell our professional services and solutions. As the owner of Navitrans’ relationship with the clients, the Consulting Services Manager leads all aspects of Navitrans’ business with the clients including overall sales, delivery and business management activities.

A successful Consulting Services Manager is able to develop and structure complex solutions that can include outsourcing, partner solutions, application development, application maintenance, systems integration, infrastructure and other related services.

Job Responsibilities

• Act as Navitrans lead, trusted advisor and business partner in identifying client needs and developing business process and technology solutions that solve critical issues and support organizational priorities
• Build strong relationships with clients in order to better understand and proactively respond to their needs, promote Navitrans full services offerings and help clients meet their strategic and tactical goals
• Act as outside agent of change for our clients in order to improve services and productivity on an ongoing basis.
• Provide sales leadership to global account teams supporting the client
• Lead the account team in building client account strategies and plans
• Identify solution providers with industry leading solutions for potential partnerships
• Oversee delivery activities, working with delivery executives, to ensure solutions both deliver on-time and on-budget as well as deliver on business value. Ensure teams drive innovation and foster collaboration between NAVITRANS and client teams.
• Develop a team, aligned with account growth, to evolve NAVITRANS’s business within the account
• Meet or exceed bookings, revenue and profit targets for the account
• Project Management skills and experience
• Accountable for managing the professional services delivery organization including billability, utilization, profitability, and to maintain alignment across all stakeholders with NAVITRANS and the client organization

Client Focused

• Establish credibility and trust across key decision makers and influencers at client organizations.
• Be recognized as the client and industry expert through a clear understanding of industry best practices, and how NAVITRANS solutions support and accelerate the achievement of clients’ business goals.
• Assess and respond to gaps between current projects, customer needs, and industry trends/competitive offerings.
• Propose and implement program modifications or enhancements based on performance analysis and client input.
• Prepare and deliver Monthly Business Reviews. Conduct internal and client governance meetings with key stakeholders
• Act as the Executive Level escalation point-of-contact to ensure appropriate handling and communication of client issues.
• Identify and monitor “at risk” projects and programs that could jeopardize current or future opportunities.
• Service delivery & performance management (SLAs, projects, billability, utilization, profitability)

Internally Focused

• Identify new revenue opportunities and partner with Business Development and Delivery Leaders to develop strategy to drive the opportunities.
• Develop and drive client business plans that include all aspects of account management including revenue, revenue growth, client satisfaction, key players, challenges, risks, and opportunities.
• Actively participate with Industry Account Teams in internal discussions regarding new revenue opportunities and contract renewal process to ensure expectations are clearly understood and defined appropriately in terms of NAVITRANS’s ability to meet client expectations.
• Lead the Account Team to institute positive changes resulting in improved sales opportunities and account penetration.
• Identify and obtain cross-department resources to successfully implement new client initiatives, program enhancements and service offerings.
• Thrives in an entrepreneurial, flexible, results-oriented, performance based environment.
• Resource management: attract and retain internal talent pool by fostering career development. Education
• Bachelor’s degree in Management Information Systems, Computer Science or related field of study

Qualifications

• 5+ years of enterprise sales or account management experience; including delivery and contract management.
• Demonstrated success at collaborating, building consensus, and driving multiple projects to completion within cross-functional areas.
• Expertise in management consulting or professional services offerings and go-to-market strategy.
• Ability to develop and build strong productive working relationships with clients and internal stakeholders.
• Ability to lead and participate in executive level business and technology discussions.
• Excellent communication, interpersonal, and organizational skills.
• Strong problem solving and presentation skills.
• Experience with the systems development lifecycle, methodologies, estimating, and architecture will be useful for this role
• Global delivery experience working with virtual and distributed teams in centers of excellence
• Spoken Languages: English and Dutch. German and/or Danish will be an asset
• Industry experience in Transportation & Logistics will be an asset