Freudenberg Home and Cleaning Solutions is a Business Group of Freudenberg and a leading global supplier of branded cleaning systems as well as household and laundry care products. The portfolio includes brands such as Vileda®, and Vileda Professional®. The company employs more than 3,000 people and hosts a distribution network in 35 countries.
New, effective products and distribution channels, technical innovations and a strong customer focus have been the company’s key success factors. They are supported by extensive market and customer research on an international basis as well as innovation centers and production plants around the world.
Responsibilities
- Order taking and making sure all orders are processed in the system
- Developing a good relationship with our customers, handling their requests and challenges and propose corrective actions
- Following up orders for preparation with 3PL and for shipment with haulers securing the on time delivery to the customers
- Monitor the KPI CSL (Customer Service Level) and take corrective actions to reach this KPI
- Check Back orders together with Supply Chain and inform customers about next availability
- Develop and follow the evolution of EDI’s implemented or to be implemented with customers
- Handle customer master data creation
- Maintain general customer conditions in SAP
- Check customer’s OOSL (out of stock level) & OTIF (on time in full)
Qualifications
- 2-3 years experiences in a similar field preferably in an international environment
- Attracted by multicultural environment
- Excellent written and verbal communication skills in French & English
- Good problem resolution skills
- Team spirit and result oriented
- Strong stress resistance skills
- Able to work with an ERP (SAP), Windows programs (Excel, Outlook…)
Your Benefits
Performance-related bonus: When you have an impact, you can reap the rewards
Health insurance: Insurance: backstop protection against health risks
International work options: A career with global relationships and a world view.
Diversity & Inclusion: Enter a diversity-driven world of innovation
Training / Career development: Programs to supercharge skills and expertise
Additional Information
Vanessa Vanmeerbeeck
+32473262692
vanessa.vanmeerbeeck@fhp-ww.com
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