Customer Service Specialist

As member of our Customer Care team, you will manage all inbound requests (calls, emails, complaints) from our clients and partners. You will support our Sales Area managers to delight our customers with a swift, clear and accurate response to their request and/or an adequate solution to their problem. It will be your responsibility to will liaise with other departments of the company to ensure that KPI’s are met and clients’ satisfaction is guaranteed.

As a Customer Care Specialist you will be an outstanding professional who consistently demonstrates the highest standard of quality and customer service.

Duties and Responsibilities :

• To capture, keep track of and analyse all requests from clients (2d line)
• To manage the requests, to gain insight by talking to clients and collaborating with other departments and to provide answers that satisfy the clients’ needs and wishes within the Service Level Agreement and signed contracts, but also with respect to efficiency and cost control
• To work in close collaboration with the sales team to quickly resolve any issues, keep them informed on ongoing or sensitive issues with clients or other departments of the company

Requirements:

• Client-oriented problem-solver, working in team with a high level of autonomy, inititative and drive
• Very good communication skills (written and oral), diplomatic, with the ability to work under pressure, but remain calm, friendly and professional, commercial talent
• IT literate with advanced knowledge of Microsoft Office
• Written and spoken Dutch, French and English (perfect business proficiency)

• Previous experience in automotive sector or customer care is a plus
• Integrity and honesty, Attention to detail, Willing to evolve and to learn

• Minimal a Bachelor’s Degree