ITSM Administrator
- Working Location: Brussels, Belgium
- Security Clearance: NATO Secret / SC
- Language: High proficiency level in English language
EXPERIENCE AND EDUCATION:
Essential Qualifications/Experience:
· 5+ years recent experience with BMC Remedy ITSM tool administration and related activities in a large scale ICT service- oriented environment
· BMC Remedy 8.1 Administrator certification
· BMC CMDB Atrium Administrator certification with practical experience BMC Integrator
· Experience:
ü Using and creating reports in BOXI Business Objects XI and Smart Reporting
ü With installing, patching, upgrading BMC Remedy
ü In advanced troubleshooting BMC Remedy Application (e.g. Server logs, plugin, logs)
· ITIL Foundation Certification or higher
· BMC Remedy 8.1 Administrator certification
· BMC CMDB Atrium Administrator certification with practical experience BMC Integrator
· Experience:
ü Using and creating reports in BOXI Business Objects XI and Smart Reporting
ü With installing, patching, upgrading BMC Remedy
ü In advanced troubleshooting BMC Remedy Application (e.g. Server logs, plugin, logs)
· ITIL Foundation Certification or higher
DUTIES/ROLE
- Service Request Management
ü Create/update/remediate Service Requests (AOT, SRD, PDT) and foundation data needed
- Foundation data management
ü Create/update/remediate Support Groups, support group memberships, permissions
ü Create/update/remediate assignment rules/approvals, workflows
ü Synchronize foundation data between different ITSM instances Application Management
- Provide L1/2 ITSM toolset support
ü Monitor and optimize performance of ITSM Toolset installation
ü Verify/solve issues with developments/integrations and bugs
ü Application maintenance, patch installations Reporting
ü Create/update/remediate Smart Reporting reports Application Development
ü Analyse/design/document/test/development of small enhancement requests via the Developer tool
Zu beantragen ITSM Administrator – Enterpryze Consulting Ltd. – Brussel.
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