Associate, Operations – null

Job Summary

Job Description

What is the opportunity?

• This opportunity will allow you to help with various task within Data in Wealth Management.
• The main priority will be processing, with a high degree of accuracy.
• You will be a point of reference for branches and other departments to assist with enquires.
• Provide assistance where required to maintain balance in work volumes within the team.

What will you do?

• Hours 10:00-6:00pm
• This job consists of ensuring all entries are processed before 6PM
• Must be able to work and be comfortable with excel.
• Understand macros.
• Process, delete, modify request in a timely manner.
• Assist where required to help maintain balance in the work volumes within the team.
• Must be able to meet SLA’s, be prepared to set up banking information
• Should be able to prioritize work, resolve issues before they become escalated.
• Assist with answering inquiries.

What do you need to succeed?

Must Have

• High school diploma or equivalent
• Ability to handle multiple requests, and be able to prioritize
• Ability to handle high volumes at peak times, and in a fast-paced environment.
• Be able to work overtime when required to meet SLA’ and high volumes.
• Strong customer service, to be able to follow our model of Client’s First attitude.
• Be able to understand when a request is urgent and how to resolve, escalate.
• Be willing to cross train within the group to perform various duties within the team.
• Attention to detail.
• Ability to work, independently and within a team environment.

Nice to Have

• customer service background
• Banking background

What’s in it for you?

We thrive on the challenge to be our best, progressive thinking to keep growing, and working together to deliver trusted advice to help our clients thrive and communities prosper. We care about each other, reaching our potential, making a difference to our communities, and achieving success that is mutual.

• A comprehensive Total Rewards Program including bonuses and flexible benefits, competitive compensation, commissions, and stock where applicable
• Leaders who support your development through coaching and managing opportunities
• Ability to make a difference and lasting impact
• Work in a dynamic, collaborative, progressive, and high-performing team
• Flexible work/life balance options
• Opportunities to do challenging work
• Opportunities to take on progressively greater accountabilities

Job Skills

Active Learning, Communication, Critical Thinking, Operational Delivery, Process Improvements, Time Management

Additional Job Details

Address:

180 WELLINGTON ST W:TORONTO

City:

TORONTO

Country:

Canada

Work hours/week:

37.5

Employment Type:

Full time

Platform:

Wealth Management

Job Type:

Regular

Pay Type:

Salaried

Posted Date:

2023-11-01

Application Deadline:

2023-11-15

Inclusion and Equal Opportunity Employment

At RBC, we embrace diversity and inclusion for innovation and growth. We are committed to building inclusive teams and an equitable workplace for our employees to bring their true selves to work. We are taking actions to tackle issues of inequity and systemic bias to support our diverse talent, clients and communities.

We also strive to provide an accessible candidate experience for our prospective employees with different abilities. Please let us know if you need any accommodations during the recruitment process.

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