Bell Agent – Canadian Rocky Mountain Resorts

Primary Function:
The Bell Department delivers both the first and last impression to each guest who visits the Lodge. As such, the Bell team are ambassadors for Canadian Rocky Mountain Resorts. This role is responsible for ensuring all guests are well-cared for during the arrival and departure processes, providing efficient and outstanding customer service. The role requires a valid drivers license and clean driving record.

Responsibilities
Duties and Responsibilities:

• Transport guests and luggage by shuttle bus/van to and from the Main Lodge
• Check luggage and assist Front Desk to perform guest check-ins when required, as well as answer the phone at the Desk at various times throughout the day
• Provide guests with information about service facilities, the area, and local attractions
• Deliver special requests to guest rooms (wood, room service, wine, etcetera)
• Assist the Conference team with set-up and tear-down of functions
• Respond to fire alarms occurring on Property and giving status updates to the Front Desk
• Must be fully-trained in emergency procedures as they relate to the Lodge
• Keep the Lodge vehicles, the Bell Hut, and the guest washrooms clean daily
• Communicate with other departments in a friendly and professional manner
• Monitor driving habits and adhere to safety rules and road regulations
• Aid with snow-clearing in the winter
• Ensure supplies are on hand for the Bell team
• Assist with day-to-day cleaning of guest washroom at Bell Hut
• May be assigned other duties as required by the Front Office Manager
• Perform other duties as assigned

Required Skills
Requirements/Experience:

• Must have some customer service experience and a welcoming disposition
• Must be willing to work all shifts (AM, PM, and mid-shifts)
• Must have a valid drivers license and a clean driving abstract
• Must have winter driving experience.
• Must be able to work independently and remain calm in the event of an emergency
• Physical requirements include the ability to endure long periods of standing, sitting, bending, and lifting ( up to 50 pounds may be required)

Job Type: Full-time