Bilingual Client Service Coordinator (Remote)

ABOUT THE ROLE

The Client Service Coordinator, under the direction of the Team Lead, handles client care and service inquiries, arranges client care and service, schedules Field employees, and maintains scheduling information and data as required.

Please note this role is work from home and the candidate can be based out of anywhere in Canada. However, must be fully vaccinated against Covid-19.

Bayshore is committed to a high quality and safe environment for both our staff and clients / patients. At Bayshore all new hires must have received the full series of a COVID-19 vaccine or combination of COVID-19 vaccines approved by Health Canada (e.

g., two doses of a two dose vaccine series or one dose of a single- dose vaccine series); AND have received the final dose of the COVID-19 vaccine at least 14 days prior to the official start date of hire.

Medical exemptions or any other kinds of requested exemptions based upon Human Rights Code will be considered on a case-by-case basis.

Bayshore operates in accordance with the Accessibility for Ontarians with Disabilities Act, 2005 and applicable Provincial Human Rights Code.

A DAY IN THE LIFE

• Handle and document client inquiries regarding requests for care and service
• Assess client service needs in consultation with the Supervisors; schedule licensed employees for care and service assignments such that there is an appropriate match between the client’s needs and the qualifications, skills and abilities of Field employees;

promote consistency of nursing assignments and coordination of services.

• Notify clients and Field employees regarding initial and ongoing schedules
• Complete data entry and maintain accurate current scheduling documentation
• Handle and document client concerns and complaints in a timely manner and as appropriate, notify the Supervisors; maintain appropriate documentation
• Participate in ongoing internal and / or external continuing education activities
• Adhere to Bayshore Policies and Procedures.
• Participate in quality activities and continuous improvement initiatives in keeping with the company’s Quality Management System.
• Participates in proactive Health & Safety activities while performing all duties. Is responsible to notify immediate Supervisor of any Health & Safety risks or concerns.
• Maintains confidentiality of client and corporate information and discusses same only with appropriate Bayshore personnel.
• Employee will maintain relevant level of knowledge of ICH (International Conference on Harmonization), GCP (Good Clinical Practice) and Health Canada GVP (Good Pharmocovigilance Practices) guidelines appropriate to their hired role which is to be provided at time of hire and on an as needed basis.

With this knowledge the employee will perform the work as required by their assigned function and will be provided with regular updates as required.

• Must be able to identify and report AE’s to health Canada, Med Info and enter into source system and third party systems
• Participate in processes relating to regulatory and / or contractual reporting requirements
• Complete other tasks as requested.

Job Qualification

WHAT YOU BRING TO THE TEAM

High school diploma or equivalent

Bilingual in French and English

2-3 years of working experience in a retail, customer service or call center enviornment

Background in healthcare considered an asset

• Must have strong verbal and written communication skills