Bilingual Customer Service Agent (Remote)

Why customer service at Stryker?

Are you interested in making a difference in healthcare by assisting sales reps and building relationships with customers?

As a member of our customer services team, that is exactly what you will do! Here, you will be a part of a dynamic and supportive team that provides solutions to our customers in their time of need.

Stryker is also consistently listed as a Best Place to Work’ and offers great benefits and perks like tuition reimbursement and a wellbeing program! (*Benefits vary by country)

Who We Want :

Collaborative partners. People who build and leverage cross-functional relationships to bring together ideas, data and insights to drive continuous improvement in functions.

Analytical problem solvers. People who go beyond just fixing to identify root causes, evaluate optimal solutions, and recommend comprehensive upgrades to prevent future issues.

Dedicated achievers. People who thrive in a fast-paced environment and will stop at nothing to ensure a project is complete and meets regulations and expectations.

What You Will Do :

Proactively collaborates with internal teams / departments to promote a culture of inclusiveness and cooperation

Respond in a professional and enthusiastic manner to all customer inquiries via phone and email regarding product information, pricing, availability, delivery dates, shipping, product returns, credits, and general administrative issues

Employ excellent time management, prioritization, and organizational skills to follow up with customers on all outstanding issues within expected timelines

Record customer experience feedback, as well as analyze root cause to identify trends and improve service provided to customers

Provide back-up coverage for receptionist as required, ensuring all switchboard and reception tasks are handled efficiently and effectively

Accurately process customer orders received by telephone, email, and EDI; Provide acknowledgement and confirmation of receipt to the customer

Actively manage open sales orders to ensure timely shipments / accurate sales / proactive communication to customers

Conduct work in compliance with all laws, rules, and regulations and in accordance with Stryker’s high ethical standards

What You Will Need :

Post-Secondary Education Required

2+ years working experience in a call center / customer service environment required

Bilingualism is required (Fluent in both French and English / writing and speaking)

Experience in the medical field is an asset

Occasional travel to the office preferred

Internal applicants with an equivalent combination of education, experience, and performance over time at Stryker will be considered