Call Centre Agent – Remote – Avenue Living Communities

Avenue Living Communities is western Canada’s fastest growing private rental properties operator, with a growing presence in regions throughout Alberta, Saskatchewan, and Manitoba. Communities is in our name because we care about bringing our communities & employees together. We inspire positive action and make a difference in the lives of the people in our communities, and in the lives of our employees. We pride ourselves on our diverse and inclusive place to work. Our Core Values drive our culture, and our people bring our Mission to life. We are in it together, employ an entrepreneurial spirit to drive change and relentlessly pursue progress.

Embracing rapid growth, we use the skillsets of our knowledgeable teams to continue to adapt and remain focused on placing our customers’ needs first. Our innovate teams work together to provide our residents with quality, value, and a clear choice of a safe, comfortable place to call home.

Learn more about Avenue Living Communities.

Remote Working Opportunities available in: Edmonton, Lloydminster, Bonnyville, Brooks, Lethbridge, Medicine Hat, Camrose, Red Deer & Wetaskiwin

WHAT WILL YOU DO?

• Provide an exceptional customer experience to new and existing customers.
• Manage time effectively to handle a high volume of both emails and phone calls.
• Identify customers needs to match them with the ideal residence while utilizing tools and scripts provided; Track efforts and successes.
• Look for opportunities to overcome objections and/or provide alternative solutions.
• Utilize your enthusiastic and cheerful attitude to create genuine excitement for the viewing appointment
• Follow up on prospective resident leads in a timely manner and follow up with current residents for renewals
• Handling escalations with current residents while offering a positive experience
• Create maintenance requests for existing residents; Liaise with the field staff to resolve resident concerns.
• Work on resident retention initiatives
• Attention to detail for data logging and documentation purposes
• Assist in other administrative and data entry duties as assigned

WHAT WILL YOU NEED?

• Exceptional customer service skills
• Good computer skills with the ability to work within multiple programs and systems at the same time, proficient in Microsoft Office
• Must be available for full-time work, and prepared to work nights and weekends
• Call centre experience is an asset
• A clear criminal background check will be required

WHAT DO WE OFFER?

• We live and breathe our core values. We go the extra mile. We’re honest. We always have each other’s back. We have tons of integrity. And we always own it and adapt – no matter the challenge.
• With the support to do things differently, grow personally and professionally and bring your whole self to work, there’s no limit to the impact you can make.
• We provide a competitive compensation package composed of a group benefits plan, rent subsidy and discretionary profit-sharing program.
• We are committed to a strong safety work environment.

Subject to reasonable accommodation, this position will require the successful candidate to show proof of a vaccination.

What makes us different makes us stronger. We want Avenue Living to be a great place to work for everyone; where people feel safe, included, inspired, trusted and supported so they can be, and bring, their best. We’re committed to creating a respectful and inclusive workplace where unique perspectives, experiences, backgrounds, cultures and attributes are valued and utilized to help achieve better results. As an organization with operations across different geographies, we celebrate the fact that our workforce is made up of people with diverse demographics. We are committed to ensuring our workplace is fair, equitable and free of discrimination and harassment.