Call Centre Representatives – AnswerPlus

At AnswerPlus, we are proud to say we’ve been in the answering service business for 60 years! With 4 locations across Canada and over 1500 clients, AnswerPlus has built an incredibly strong brand and reputation in the industry. Our niche is urgent call response 24/7/365. We seek to answer 80% of calls within 20 seconds or less.

As a Customer Service Representative (CSR), you have the privilege and opportunity to provide comfort and help in times of need. CSR’s answer inbound calls and act as the first point of contact for a wide range of situations. It could be processing a donation, providing comfort to someone stuck in an elevator, providing relief to someone experiencing pain, or aiding people in emergencies such as fires, floods, or power loss. To us, our clients, and our customers, a CSR is an “invisible hero!”

As an urgent call response provider, we require open availability between 6 am and 12 am Monday to Sunday. CSR’s will be scheduled to work a minimum of two weekends per month.

We’ve created an award-winning culture that is backed by three generations and a true “work family” environment. Our employee average tenure is 9 years which also highlights how we support both personal and professional growth.

If this interests you, apply to join our team and partake in:

• Celebrations and Company Events
• Coaching and Mentoring
• Dental, health, and EAP Benefits
• Paid Breaks
• Social Responsibility Initiatives
• Paid Training

Role and Responsibilities:

This position is currently work from home and is subject to in-office work in the future. Individuals suitable for this position must reside close to Hamilton, Ontario.

• Provide thoughtful and professional customer support
• Accurately collect details in an organized and timely manner
• Resolve customer issues and answer questions via phone, email, and live chat
• Take messages, enter orders, process and dispatch service calls
• Maintain a commitment to continuously improve the quality, efficiency, and effectiveness of service

Qualifications and Skills:

• Technically savvy and proficient keyboard skills (ie: 50+ WPM)
• Capable of utilizing Microsoft Office Suite, Microsoft Teams, Zoom and Go To Meeting
• Strong communication skills – interpersonal, listening, verbal, and written
• Ability to smile through the phone and connect with callers positively
• Ability to multitask and prioritize tasks
• Empathetic
• Goal-oriented
• Team player

Work from Home Requirements:

• Quiet, dedicated room free of background noise
• Ability to connect the computer from a router – not wireless
• Unlimited high-speed internet
• Unlimited Canada wide long-distance calling/cellphone calling plan
• Ability to provide your own ethernet cable

• Training will be completed via Zoom/Go-to-Meetings/Microsoft Teams

Compensation: $16.00 per hour

Our commitment to being an equal opportunity employer goes beyond acceptance. We celebrate and support all the amazing things that make you unique. All of our team members take pride in upholding an environment of mutual respect. We welcome and encourage applications from people with disabilities. If you require accommodation through the selection process, please email us at careers@answerplus.com