Clerk 4 – Saskatchewan Government Insurance

In-Scope

Temporary Length of Term: 6 months

Business Unit/Location: Prince Albert Claims Centre

NATURE OF WORK

This is moderately complex clerical work. Work performed and decisions made are governed by established procedures, systems, legislation, precedents or methods which require interpretation and application.

TYPICAL DUTIES AND RESPONSIBILITIES

Not all inclusive or applicable to all assignments

• Checks documents for accuracy, reviews and corrects errors, verifies money amounts, and groups documents to be forwarded for future processing and maintain associated records.

• Checks, reviews, and/or verifies policies, records, forms, applications, inventories or other documents for completeness, accuracy, retention and conformity to established criteria.

• Take basic claims information from customer and enter onto GIS claim file to be dispatched to adjusting staff.

• Provides basic information and/or answers related questions from customers and/or refers to appropriate person as required.

• Prepares standard correspondence and/or form letters.

• Codes policies, forms, invoices, and other documents.

• Process payments and issue receipts as required.

• Maintains standard file records and/or logs and may be required to search for and/or reviews file documents using manual and/or automated systems.

• Provides information and/or answers related questions from internal and/or external persons based on departmental procedures.

• Provides switchboard services by receiving, transferring, and/or referring calls to the appropriate department and/or person, in positions where required.

• Assembles materials and follows standard or supplied instructions to type documents.

• May perform basic clerical tasks and/or undertake simple copy typing.

• Opens, stamps, records, sends and/or distributes mail, and/or orders and maintains standard office supplies.

• Performs departmental receptionist functions.

• Operates common office machines and equipment.

• Provide front counter support.

• Performs related duties as assigned.

Knowledge and Skill

• Knowledge of filing i.e. basic organization, common methodology, filing/retrieving application, follow-up files, using filing tools, recognize different types of filing systems and accurately file additional entries into them.
  

• Skill in telephone etiquette i.e. answering phones, communication, customers, handling the call, listening, professionalism, telephone personality, and terminology.
  

• Knowledge of coding i.e. use simple codes accurately.
  

• Skill in forms completion i.e. select facts from a block of information and correctly record them on a form.
  

• Skill in reading comprehension i.e. understand written directions.
  

• Skill at proofreading i.e. check names and numbers accurately; read, recognize, and mark corrections.
  

• Knowledge of arithmetic computation, decimals, fractions, percentages, problem solving with arithmetic, ratio and proportion, and statistics and graphs.
  

• Knowledge of computer fundamentals i.e. personal computer using corporate software for business requirements addressing but not limited to: file management, electronic mail, Windows, etc.
  

The behavioural competencies required for this role are:

• Planning & Organizing – Working Level
  

• Oral Communication – Working Level
  

• Written Communication – Basic Level
  

• Interpersonal Contacts/Customer Service – Working Level
  

• Complexity – Basic Level
  

Additional Note: The Government of Saskatchewan has implemented The Public Employers’ COVID-19 Emergency Regulations requiring all public sector employees, including SGI and SGI CANADA Insurance Services Ltd. (regardless of region) to be fully vaccinated or provide routine proof of a negative test result. If individuals are invited for in-person interviews they will be required to provide proof of full vaccination or a negative test result taken within the last 72 hours.

Pay Range:$38,544.00 – $48,204.00

Posting Close Date:

November 2, 2021

As you prepare to submit your application, and cover letter if applicable, please highlight the achievements that demonstrate why you’re a great candidate for this role.