Client Assistant – NFP Corp

About You

You are self-motivated, have a keen eye for detail and excellent customer service skills. You will develop into the best version of yourself here – evolving and honing your skills with an award-winning insurance brokerage who always puts “you” first.

About NFP

We are NFP, a four-time Best Places to Work award winner in Business Insurance for 2017 through 2020. We are a world-class, leading insurance broker and consultant that genuinely cares deeply about our employees’ and clients’ well-being. NFP believes in empowering the people we hire to be their best. We believe in personal relationships and a commitment to one another. For the company to succeed, our people need to succeed. So we never stop promoting learning opportunities. We challenge each other constantly. We combine all the best that our people have to offer and create a new best.

Our personal commitment to our team and our clients have created long-lasting and successful relationships across our growing 300+ Canadian, U.K and U.S. office locations. To learn more, please visit: https://www.NFP.com.

About the Role

We’re looking for a Client Assistant to serve as an integral member of the team and manage a variety of administrative tasks such as preparing information packages for new and existing clients; including preparation of MVRs, certificates of insurance, invoices and billing material. With this role, you will open the door to an exciting career path opportunity with NFP and be a valued member and key partner in ensuring client satisfaction.

Knowledge, Skills, and/or Abilities:

• Detail Oriented – Pays attention to the details and can make connections between cause & effect.
• Adaptable – Can role with the punches and remain resilient in times of uncertainty or stress.
• Approachable – Spends the extra effort to put others at ease. Can be warm, pleasant, gracious or sensitive to and patient with the anxiety of others. Builds rapport and is a good listener.
• Basic Communication Skills – Able to communicate effectively both verbally and in writing.
• Critical Thinking/Problem Solving Skills – Balances data and feelings in making decisions and solving problems with effective solutions; may be able to see hidden problems, looks beyond the obvious, knows how to probe & provoke thought on alternative solutions.
• Service Oriented – Well aware of the customer’s needs whether they are an internal or external customer. Respond courteously, timely and professionally.
• Tolerance for Ambiguity – Can effectively cope with change or the unknown. Does not get upset with business issues are fluid and not exact.
• Process Oriented – Can figure out work processes needed to get the job done. Understands how to organize activities with efficiency in mind.

Education and/or Experience:

• Post-secondary education – Insurance diploma is preferred
• Typically, more than 1 year of administrative support experience
• Experience with EPIC or other industry software is an asset
• Proficiency in the Microsoft Office suite of products
• Brokerage license is an asset

What NFP offers

• A career development opportunity to become a Client Manager or Client Executive with success in this role
• Competitive compensation package including: group health and dental benefits, flexible leave days, group RRSP & continuing education
• Motivating work atmosphere with opportunity for advancement
• Strong relationships with our markets

NFP and You… Better. Together.

NFP is an inclusive Equal Employment Opportunity employer. We welcome and encourage applications from all qualified candidates. Accommodations are available on request for candidates taking part in all aspects of the selection process.