Contact Center Representative-Remote Work Eligible (Oakville and Area)

Job Description

It starts when you pick up the phone or log in online. With each conversation, you’ll be playing one of the most important roles supporting our customers’ happiness with the bank. Every day, you will :

• Provide customers with the best solutions and offer guidance on how TD’s digital assets can further help them meet their needs, now and in the future, using knowledge you will gain about our product and service suite.
• Deliver outstanding service and / or sales support with minimal to moderately complex transactions related to financial products and services with the aim to provide complete and correct solutions the first time.
• Play a key role in addressing customer concerns and be accountable for problem solving and / or raising matters to the appropriate people.
• Work towards achieving set goals while being an ambassador for innovation by offering legendary experiences and trusted advice.
• Work effectively as a team, use and learn from each other’s knowledge and support your co-workers to resolve customer issues, and improve efficiency of the advice team.

Bring your whole self to work and have fun! This is your chance to define every new day, embrace the adventure and make a meaningful contribution that helps to deliver results and accomplish great things for your career and the customers of TD! Most importantly, you’ll be our voice at TD.

Every phone call you answer, every message you send is your chance to shine!

Job Requirements

• High school diploma and minimum of one (1) year of relevant experience
• Possess computer & multi-tasking skills
• Require full proficiency gained through job related training to perform a range of activities
• Thrive in a dynamic and time-sensitive environment
• Advanced knowledge of our business and understand the functions of our various business areas
• Passionate and engaging professional with a desire to consistently and compassionately deliver superior customer experience

Additional Information

Mandatory Full Time Paid Training : Must be available for up to 13 weeks of full time training.

Training times may be between 7 : 00 am – 3 : 00 pm or 4 : 00 pm to Midnight. Must be flexible for both training times.

Shifts : Contact Center environment is 24 / 7 and will require specialists to be fully flexible to work within our Business Hours which are Monday to Sunday, 6 : 00am – 12 : 00am Midnight.

Must be able to work 4 : 00 pm to 12 : 00 midnight including weekends.

Full Time, Part Time, Overnight and Bilingual Opportunities Available

Remote Work Eligible