Coordinator, Transit – City of Whitehorse

Job Description:
Job posting closes: November 3, 2021 at 5:00pm (Yukon Standard Time)
An Eligibility List may be established from this job posting – The duration of the eligibility list will be 6 months. Future vacancies will be filled by going to the next highest ranked candidate until the eligibility list expires. The City wishes to thank all applicants for their interest but only those candidates selected to advance in the recruitment will be contacted. Note that only those candidates eligible to legally work in Canada will be considered.
This position is covered by a collective agreement between the City of Whitehorse and the Public Service Alliance of Canada/Yukon Employees Union.
Coordinator, Transit
Job Code: 212
Department: Transit Services
Job Summary:
The incumbent is responsible for coordinating activities of Handy bus operations in accordance with available resources and develop drivers’ schedules.
Duties and Responsibilities:
1. Coordinate and schedule the activities for Handy bus operations including: receiving and responding to requests, scheduling and prioritizing resources.
2. Liaise, collaborate and exchange information with outside agencies, caregivers, clients and bus drivers on schedules and excursions.
3. Resolve work problems and recommend measures to improve performance.
4. Train staff in job duties, software, procedures and policies.
5. Coordinate Handy bus drivers and monitor routes to ensure schedules are met and to resolve issues.
6. Prepare reports as required.
7. Assist the supervisor during operational disturbances such as an emergency incident. Maintain radio contact with transit staff and provide support as required.
8. Drive bus to transport passengers or bus to a driver as required.
9. Follow, so far as is reasonably practicable, established safety procedures and standards.
10. Other related duties.
This description contains elements necessary for identification and evaluation of the job. The incumbent may be required to perform other related duties.

Job Requirements:
Working Conditions:
Majority of the work is performed under normal office conditions. High level of concentration required during incidents with multiple radios and telephones calls occurring simultaneously. Exposure to dirt, oil, diesel fumes, noise and/or weather conditions when driving buses or working at transit sites.
Knowledge and Skills:

• Grade 12 plus 3 years previous experience in Transit operations; 6 months on-the-job experience.
• Coursework in general office procedures, customer service and conflict resolution (120 hours).
• Class 4 Drivers License with written Class 2 and Air Brake Endorsement.
• Ability to obtain Class 2 driver’s license within 3 weeks of hire.
• Well-developed customer service, interpersonal and conflict resolution skills.
• Strong written and verbal communication skills.
• Good multi-tasking and prioritizing skills.
• Geographical knowledge of the city including local streets, major buildings and complexes, and locations of mutual aid communities
• Ability to act calmly and with accuracy in decision making and recording of information when dealing with customers.

Examples of Equipment to Operate:
General office equipment including computer skills to operate software programs related to work processing, spreadsheet, electronic mail and communications equipment, etc. Transit software, Transit buses, emergency equipment, e.g. fire extinguisher on buses and building alarm system.
Other Details:
Job seekers are required to create an online profile and submit their application electronically through the City’s online Applicant system via www.whitehorse.ca/careers. Instructions on applications are provided at https://www.whitehorse.ca/departments/human-resources/how-to-apply. If you have any further questions regarding this posting, please contact the recruiter at [email protected].
To apply for this position, you are required to submit your resume.
Various tests and/or exams may be administered as part of the recruiting process.

At the time this posting closes, candidates must have valid and current licenses/certifications/education that match the position requirements. Candidates who are selected to continue with the recruiting process will be required to provide proof of qualifications during their interview.

Job Type: Full-time

Work Location: Multiple Locations