Credit Cards Customer Service Rep II ( Remote- GTA)

Job Description

It starts when you pick up the phone or log in online. With each conversation, you’ll be playing one of the most important roles supporting our customers’ happiness with the bank. Every day, you will :

• Provide customers with the best solutions and offer advanced guidance and expertise on how TD’s digital assets can help them to meet their financial needs now and in the future.
• Deliver outstanding service and / or sales support with moderately complex transactions related to financial products and services with the aim to provide complete and correct solutions the first time.
• Play a key role in addressing concerns and providing subject matter guidance to customers and / or partners; and be accountable for problem solving and / or raising matters to the appropriate people.
• Work towards achieving set goals while being an ambassador for innovation by offering legendary experiences and trusted advice.
• Gather and analyze data to identify and help solve complex problems; use sound understanding of process / policy risk when recommending exceptions outside general guidelines
• Work effectively as a team, use and learn from each other’s knowledge and support your co-workers to resolve customer issues.

Bring your whole self to work and have fun! This is your chance to define every new day, embrace the adventure and make a meaningful contribution that helps to deliver results and accomplish great things for your career and the customers of TD! Most importantly, you’ll be our voice at TD.

Every phone call you answer, every message you send is your chance to shine!

Job Requirements

• High school diploma and one (1) or more years of relevant experience
• Fluency (read / speak) in any of the following : Punjabi, Cantonese and / or Mandarin an advantage
• Advanced skills and expertise in a variety of advice and service related activities to provide customers / partners with advice on transactions, activities and product features
• Sound communication skills to communicate unusual and / or complex content in a clear manner
• Possess computer & multi-tasking skills
• Thrive in a dynamic and time-sensitive environment
• Advanced knowledge of our business and understand the functions of our various business areas
• Passionate and engaging individual with a desire to consistently and compassionately deliver superior customer experience

Additional Information

Available for 13 weeks full time training, Monday to Friday 8am – 4pm

Shifts : Contact Center environment is 24 / 7 and will require specialists to be fully flexible to work within our Business Hours which are Monday to Sunday, 6 : 00am – 12 : 00am Midnight.

Must be able to work 4 : 00 pm to 12 : 00 midnight including weekends.

Part-time hours – minimum 22.5 hours guaranteed with opportunity to work 37.5 hours per week based on business needs.

Work From Home Transition :

You will begin your employment at the above location, once you reach the criteria of the work from home program, which includes but is not limited to a quiet workspace, minimum internet bandwidth, and tenure guidelines, you will be provided the opportunity to transition to work from home.

ZCPB