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Customer Care Representative – Service: Mercedes-Benz Canada needs fans like you
What it means to be a fan
Everything starts with fans. Mercedes-Benz Canada is the number one automotive company in Canada, seven years in a row. We’re looking for someone who is enthusiastically devoted to Mercedes-Benz. You love our brand and have the drive to learn about the automotive industry. You’re impressed with the Mercedes-Benz legacy and can easily identify with what the star represents. And you’re eager to live Mercedes-Benz values and are ready to add to the story.
How your role will add to the story:
We’re looking for a Customer Care Representative- Service. As the first point of contact for our customers, you will be expected to create the first impression of our brand. You’ll also contribute to the operational efficiency of the service department and to positive CSI results by promptly and warmly answering calls or emails and assisting our guests with scheduling their service appointment. You will report directly to the Business Development Manager- Aftersales, and will also have the opportunity to work with our service, sales and parts teams.
A day in the life:
Customer Care Representative – Service: Mercedes-Benz Canada needs fans like you
What it means to be a fan
Everything starts with fans. Mercedes-Benz Canada is the number one automotive company in Canada, seven years in a row. We’re looking for someone who is enthusiastically devoted to Mercedes-Benz. You love our brand and have the drive to learn about the automotive industry. You’re impressed with the Mercedes-Benz legacy and can easily identify with what the star represents. And you’re eager to live Mercedes-Benz values and are ready to add to the story.
How your role will add to the story:
We’re looking for a Customer Care Representative- Service. As the first point of contact for our customers, you will be expected to create the first impression of our brand. You’ll also contribute to the operational efficiency of the service department and to positive CSI results by promptly and warmly answering calls or emails and assisting our guests with scheduling their service appointment. You will report directly to the Business Development Manager- Aftersales, and will also have the opportunity to work with our service, sales and parts teams.
A day in the life:
- On most days accurately book service appointments or handle web leads
- Some days you will make outbound calls to existing customers for service appointment retention.
- You will also occasionally handle inbound sales calls and sales leads
Mercedes-Benz Fan skills, requirements & traits:
- Post-secondary education or equivalent experience
- Pleasant and enthusiastic telephone demeanor
- Ability to actively promote our marketing initiatives
- Ability to take initiative and to efficiently handle higher volumes of customer contact with us
- Prior automotive retail or call center experience is considered an asset
- Bold, innovative and enjoy challenging yourself
- Honest and professional , a strong team player
- Big picture thinker, go-getter, self-starter
- Eligibility to work in Canada
Qualifikationen
Being a Mercedes-Benz Fan has its perks:
- Commitment to inclusion & diversity
- Engaging corporate culture
- Training, development and career growth opportunities
- Benefits to support work-life balance/integration
- A strong portfolio of corporate social responsibility initiatives
- State of the art working facilities
- Vehicle purchase and lease programs
- Comprehensive health, dental, and pension programs
- Recognition rewards and discount programs
Mercedes-Benz Canada Inc. is an equal opportunity employer that welcomes all applicants including persons with disabilities, visible minorities, women and aboriginals. We thank you for your interest, however, only those applicants selected for an interview will be contacted.
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