customer service agent – NSUS GROUP INC.

• Dutch; Flemish

Control Systems

• Computerized monitoring

Business Equipment and Computer Applications

• MS Windows
• Internet

Work Setting

• Private sector

Specific Skills

• Address customers’ complaints or concerns
• Access and process information
• Explain the type and cost of services offered
• Answer inquiries and provide information to customers
• Receive and log complaints
• Communicate with other workers to co-ordinate the preparation and completion of work assignments

Work Conditions and Physical Capabilities

• Tight deadlines

Personal Suitability

• Effective interpersonal skills
• Flexibility
• Team player
• Excellent oral communication
• Excellent written communication
• Client focus
• Reliability
• Organized
• Punctuality

Workplace information

• Remote work available