We Staff Pros is a leading recruitment firm specializing in Clerical and IT sectors. We are currently seeking many Call Centre employees for our client in the Ottawa region. Are you an exceptional Customer Service Agent and would like to work for a leading provider? If so, APPLY TODAY!
Location: Work From Home Temporarily (Computer Provided) – Paid Training Provided – Must be local to Ottawa
PERMANENT OPPORTUNITY
#HotJobAlert
Salary:
- $17/hr paid weekly inclusive of 4% vacation pay
- Sign On Bonus Incentive*
Requirements:
- Must have clean criminal record
- Must have 2+ years of customer service/Sales
- Must have High School Diploma or Equivalent
- Must be legal to work in Ontario
Duties and Responsibilities:
- Outbound/inbound customer calls and ensures proper documentation
- Identifies problems and follows defined procedures to resolve correctly
- Documents efforts and customer information in the system as required
- Develops and maintains knowledge of customer and customer specific business process
- Understands key performance requirements and Service Level Agreements
- Develops and maintains process knowledge, industry knowledge, and business and professional skills by participating in training
- Demonstrates understanding of the customers business needs and maintains high customer satisfaction ratings
- Understands incident management process, adheres to client information system policies, and service desk procedures
- Seeks opportunities to improve knowledge, skills, and performance by reviewing knowledge base content, practicing skills and being receptive to coaching and constructive feedback
- Promote client products and services by suggesting additional or alternative products to meet customer’s needs (Upselling)
If you are interested please submit resume
Job Type: Full-time
Salary: From $42,528.00 per hour
Additional pay:
- Bonus pay
Schedule:
- 8 hour shift
Education:
- Secondary School (preferred)
Experience:
- customer service: 1 year (preferred)
Work remotely:
- Temporarily due to COVID-19
Apply for Customer Service – Remote – We Staff Pros Inc.
Job vacancy Customer Service – Remote – We Staff Pros Inc and Customer Service – Remote – We Staff Pros Inc Salary. Customer Service – Remote – We Staff Pros Inc address.
