Customer Service Representative/Concierge (Non-remote)

Our customer service / advanced monitoring solutions professionals can keep cool while juggling multiple tasks. They have the charisma of a President and the attention to detail of a Surgeon.

Our Customer Service department is the face of Stealth Monitoring in this growing vertical of our business. Supplementing a security concierge, the customer service representative is responsible for monitoring multiple sites concurrently while delivering a high-level of customer service to our clients.

Key Duties / Responsibilities

• Build relationships with residents of sites in order to enhance ability to recognize potential issues / provide excellent customer service
• Track in / out activity of guests to the site to identify suspicious activity
• Manage delivery and pickup of parcels
• Monitor all security features of a given site to guarantee all equipment is in working order and detect suspicious activity
• Data entry for vehicle tracking log sheets at other sites
• Control all site software (FrontDesk, Guardall) as required
• Manage booking of site amenities, visitor parking, etc.
• Perform reception calls
• Perform other duties as assigned from time to time including, but not limited to, the monitoring of construction sites

Qualifications

• Post Secondary degree or equivalent practical experience
• 1-2 Years of Experience in a Customer Facing / Sales Role

Core Competencies

• Excellent written and verbal communication skills, interpersonal and collaborative skills
• Self-starter : demonstrated initiative and problem solving skills and willingness to learn
• Must possess solid computer skills (MS Office)
• Must look presentable given the client facing nature of the role

Working Conditions

• Office environment, NOT remote work
• Flexibility in work schedule