Customer Service Representative – Kindred Home Care

Welcome to the Latest Job Vacancies Site 2024 and at this time we would like to inform you of the Latest Job Vacancies from the Kindred Home Care with the position of Customer Service Representative – Kindred Home Care which was opened this.

If this job matches your qualifications, please send your application directly through our latest Job site. Indeed, every job is not easy to apply because it must meet several qualifications and requirements that we must meet in accordance with the standard criteria of the Company who are looking for potential candidates to work. Good job information Customer Service Representative – Kindred Home Care below matches your qualifications. Good Luck: D

Coordinate and plan daily scheduling for urgent coverage requirements.
Effectively communicate with staff, clients, and families about scheduling challenges.

We are looking for a Care Support role to join our team!

Join our dynamic team at Kindred Home Care, a rapidly expanding company that has skyrocketed from delivering 200,000 hours of care annually in 2013 to 1,200,000 hours in 2023 with a workforce of nearly 1000 passionate employees.

Our compact, spirited team is fueled by the thrill of tackling major new challenges. Our ambition is bold: by 2030, we aim to offer 3,000,000 hours of care each year across multiple provinces.

In the role of Care Support you will play a supporting role to members of the broader Kindred Home Care Team. You will function as the hub of communication, supporting our caregivers, clients and their families. Working remotely from home you will work in our system logging calls and serve as the frontline of customer support.

If you thrive in a fast-paced, dynamic environment, energized by ambitious goals, we invite you to apply and embark on this exciting journey with us.

Responsibilities:

• Coordinate and plan daily scheduling for urgent coverage requirements.
• Effectively communicate with staff, clients, and families about scheduling challenges.
• Manage a high volume of phone calls, emails, and system tasks.
• Provide general administrative support and data entry.
• Establish meaningful connections with caregivers, clients, and regional teams.
• Maintain accurate schedules and track caregiver availability.
• Identify and escalate potential risks by providing clarity.

Qualifications:

• Secondary school education or equivalent
• 2+ years of clerical and customer contact experience
• Proficiency in using various technologies
• Superior critical thinking, organizational, and problem-solving skills
• Ability to build strong relationships with others and have excellent communication and interpersonal skills
• Capacity to react quickly and re-prioritize tasks in a dynamic environment
• Experience in scheduling would be beneficial
• Experience with Salesforce would be advantageous
• Ability to work remotely with minimal supervision
• Positive, flexible, and reliable work attitude
• Able to commit to working on call every other weekend

We are committed to diversity, equity and inclusion. Our company values the diversity of the people it hires and serves. We do not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity or expression, national origin, age, disability, veteran status or marital status.

Come join a culture of individuals who are real, joyful and engaged. We are constantly looking to pursue growth and see challenges as opportunities. If you are looking for an environment to take your own personal and professional growth to the next level then we look forward to hearing from you!

We thank all applicants for their interest!

Job Types: Full-time, Permanent

Pay: $40,000.00-$45,000.00 per year

Benefits:

• Company events
• Dental care
• Employee assistance program
• Extended health care
• Flexible schedule
• Life insurance
• Paid time off
• Vision care
• Work from home

Flexible Language Requirement:

• French not required

Schedule:

• 8 hour shift
• Monday to Friday
• On call
• Weekends as needed

Supplemental pay types:

• Bonus pay

Education:

• Secondary School (required)

Experience:

• Clerical: 2 years (required)
• Scheduling: 1 year (preferred)

Work Location: Hybrid remote in Moncton, NB

Information :

• Company : Kindred Home Care
• Position : Customer Service Representative
• Location : Hybrid work in Moncton, NB
• Country : CA

How to Submit an Application:

After reading and knowing the criteria and minimum requirements for qualifications that have been explained from the Customer Service Representative job info – Kindred Home Care Hybrid work in Moncton, NB above, thus jobseekers who feel they have not met the requirements including education, age, etc. and really feel interested in the latest job vacancies Customer Service Representative job info – Kindred Home Care Hybrid work in Moncton, NB in 09-05-2024 above, should as soon as possible complete and compile a job application file such as a job application letter, CV or curriculum vitae, FC diploma and transcripts and other supplements as described above, in order to register and take part in the admission selection for new employees in the company referred to, sent via the Next Page link below.