Customer Service Representative – Toys R Us Canada

Job Title: Seasonal Customer Service Agent At Toys R Us Canada, our focus is EVERYTHING KIDS! We are looking for people who value what we value – ownership, service, pride, authenticity, and integrity. This is an opportunity for you to take on exciting responsibilities, build on your already strong skill set and help us achieve our goals, in a customer-first environment! The in-store Customer Service Agent represents the Toys R Us brand by supporting the company’s Customer Success team! You will support the business in achieving our service goals while providing a customer-first experience. This role requires the ability to work a flexible schedule, including evenings and weekends. “R” You… * Enthusiastic, friendly, and passionate about customer service? * Energized by a fast-paced, team-oriented workplace? * Highly dependable? * Inspired to create meaningful connections with customers? * Eager to create S.U.P.E.R. (Surprising, Unique, Personalized, Engaging, Repeatable) experiences for our customers and our community? Here’s what’s expected of a Customer Service Agent… * Confidently and professionally welcome, engage and connect with our customers by email and chat * Responds to questions from customers regarding their orders, purchases and refunds with an empathetic, solution-oriented approach * Communicate with Buying, Supply Chain, and eCommerce teams to help resolve customer service issues * Utilize Salesforce, our Customer Relationship Management (CRM) platform, as well as a variety of systems applications and reference tools (policies, processes) when addressing customer service inquiries * Ensure our customers have a positive and lasting impression of their Toys R Us experience Qualifications… * Previous experience as a Customer Service Agent is required. * Personal characteristics should include: patience, high energy, sense of urgency, empathetic, active listener, high integrity, sound judgment and self-motivated. * Strong interpersonal skills, problem solving and conflict resolution skills. * Effective communication skills, both written and verbal. * Solid decision-making skills. * Works well under pressure * Strong organizational, time and priority management skills. We Offer… * On-the-Job Training * Great Employee Discount * Employee Benefits for part-time team members * Flexible Schedules Come Play with Us! Apply Now – In-store with your resume or online.

Expected start date: 2021-10-28

Job Type: Contract

Schedule:

• Day shift
• Monday to Friday
• Night shift
• Weekend availability

Education:

• Secondary School (preferred)

Experience:

• customer service: 1 year (preferred)

Work remotely:

• No