Dental Receptionist/Office Manager – Sbenati Dentistry

Dear Applicant,

We are a 2 year young dental practice with a thriving patient base. Our mission is to provide a World Class Service that is unmatched in the industry. Service is the metric by which we measure our success. The happiness and satisfaction of our employees and patients is our number one priority. This position is a very exciting and fulfilling role, and is highly rewarding, both monetarily and professionally. We are looking for someone who has very strong leadership and communication skills, a proven track record of achieving and exceeding goals in prior experiences, and strong willingness to learn and improve on a consistent basis.

Core Competencies and Key Skills:

• Dental administration experience an asset
• Experience in a new practice start up an asset
• Experience with Tracker an asset
• Ability to work remotely
• Able to work interdependently with little direction
• Passion for connecting with your community and branding a practice
• Strong customer service focus

Major Goals

• Hiring of and maintaining high morale of a qualified team
• Setting and maintaining a happy and productive culture
• Manage cost-effective sundries and office supplies
• Provide Patients with a “WOW” experience upon first phone call & first onsite into the practice
• Patient greeting and exits
• Take payments for appointments and submit claims for patients
• Day end reporting procedures
• Telephone intake
• Monitor patient referrals
• Manage petty cash
• Account Receivable Management
• Provide a high quality New Patient Experience based on practice expectations.
• Follow-up on all broken appointments and fill any cancelled appointments
• Maintain Calling List Book No-Show, Short Notice List, Short Call List and Cancellation Lists.
• confirmation and reminder calls
• Confirmation of any patients not contacted successfully during the day
• Schedule next hygiene continuous care / periodontal therapy appointment

If you feel you meet these criteria, and are able to positively contribute to the success and good health of the company, then please apply and we look forward to meeting you.

Job Types: Full-time, Permanent

Salary: $25.00-$30.00 per hour

Additional pay:

• Bonus pay

Benefits:

• Dental care
• On-site parking

Schedule:

• 8 hour shift
• Monday to Friday

COVID-19 considerations:
Will be discussed at interview

Ability to commute/relocate:

• London, ON: reliably commute or plan to relocate before starting work (preferred)

Education:

• DCS / DEC (preferred)

Language:

• English (preferred)