Digital Insurance Service Advisor (Ontario Remote)

What we offer :

• Competitive Base salary
• Comprehensive medical and dental benefits
• Diverse mix of staff and demonstrated work / life balance
• Career growth opportunities and continuing education programs

The opportunity :

As a Digital Insurance Service Advisor you will bring together strong technical skills and insurance knowledge to support the team and our clients in assessing and fulfilling their insurance needs.

You are essential in helping achieve the goals of the company and partner organizations. You demonstrate confidence in problem solving and underwriting while continuously expanding your knowledge.

You are proactive in taking on more responsibilities while developing your skills to work independently.

In this role you will :

• Communicate with prospects and clients via email and phone to determine and provide the best possible coverage, protection and customer service.
• Build and maintain strong client relationships through proactive contact via email and phone.
• Develop new business opportunities by binding new policies, securing expiry dates and cross and up selling personal insurance products.
• Support clients in the claims process.
• Manage and review policy renewals in a timely basis in order to maintain high levels of client retention.
• Employ expertise in the use of software and applications to issue and renew policies.
• Collaborate with co-workers and managers to develop positive and effective office procedures.
• Perform all other tasks as prescribed by management to ensure the best customer service for prospects and clients.

Here’s what you bring :

• RIBO licensed with a minimum of a year Property and Casualty insurance experience
• Willingness to obtain licenses for all other provinces outside of Ontario
• Willingness to obtain your CIP designation
• Experience using multiple company portals and systems
• Additional languages considered an asset
• Prior customer service or related experience
• Computer and MS office experience