Full Time Contact Centre Rep II, Loss Prevention ( Remote Eligible)

What You’ll Do

The Fraud Loss Prevention team is here to support and educate our customers on how to stay protected from potential fraud, while delivering legendary customer experiences.

They itemize fraud transactions, review unusual activity, communicate with various departments within the bank, provide replacement cards and tailored advice on fraud prevention.

You are the voice of TD and your role is to :

Think Like a Customer by asking questions and actively listening so you can effectively offer product solutions to our Customers on every call, delivering legendary experiences and trusted advice.

Act Like an Owner by contributing to an engaged culture that is committed to delivering business results and contributing to our communities.

Execute with Speed and Impact by coming into work at your scheduled time, identifying and meeting your Customers’ needs, and protecting the Bank from risk.

Innovate with Purpose by listening, asking questions, and finding ways to simplify the way we work; solving problems effectively the first time.

Develop Yourself and Colleagues by embracing diversity and respecting your team; sharing what works and supporting one another to meet more Customers’ needs and achieve personal career goals with TD.

Who You Are

You are passionate about understanding each Customers’ needs so that you can provide the right advice and solutions to deliver a legendary Customer experience every time.

You love a good challenge! In this role you will demonstrate resiliency and have a passion for offering our customers our products on every call.

You can effectively multi-task, sourcing relevant information quickly to support decision making and effective problem solving.

You are able to take complex information and communicate it in a clear and easy to understand manner.

You are dependable, and you take pride in developing your knowledge and expertise to consistently deliver strong performance.

You are flexible and thrive in an environment of change. You consistently demonstrate a positive attitude, resiliency, and willingness to do things differently.

You enjoy working with a diverse team and appreciate the value of perspectives other than your own.

What We Offer

As part of our Contact Centre team, you will :

Feel prepared and confident for success after completing our training program and receiving dedicated coaching support.

Grow in a continuous learning environment, with customized development paths to help you achieve your goals and build an exciting career at TD.

Thrive in an environment where diversity and inclusion are part of our core values; where you can bring your whole self to work and celebrate diversity at work and in our communities.

Enjoy a competitive salary, pay for performance incentives, reward & recognition programs, and a benefits package that helps our colleagues achieve financial, mental, and physical well-being.

What’s Next?

Are you ready to choose TD and be part of exceptional team of individuals who are committed to making a difference in people’s lives, at work, and in the communities we live in?

We want you! Apply Now

Your Commitment

Training Commitment (Full time hours)

Training is scheduled at 37.5 hours per week for both part-time and full-time colleagues. Training is generally scheduled from 7am-3pm or 4pm-12am.

You must be able to accommodate either schedule.

Scheduling Commitment

Full Time – 4pm to 12am shift, with 1 weekend shift.

Part Time You will be scheduled for a minimum of 22.5 hours per week, and shifts will range from 4-8 hours. You must be flexible to work between the hours of 7 : 00am-12 : 00am, 7 days a week.