Gaming Attendant – Elements Casino – Chilliwack

Do you have the ability to strike up a positive conversation with anyone? Elements Casino Chilliwack is currently looking for a Gaming Attendant to join our team! Under the direct supervision of the Gaming Manager, the Gaming Attendant will be responsible for ensuring adherence to all policies and procedures through duties including processing jackpots, providing customer service and documenting transactions; all while contributing to a safe and welcoming work environment for all employees. If you have the drive to become a part of a leading gaming and entertainment destination in Chilliwack apply today!

Duties and Responsibilities Include:

• Welcoming, directing and serving guests promptly, professionally and positively

• Verifying and processing jackpots, short pays, and wallet pays; canceling credits and hand-pays; making change; clearing tilts and jams; and replenishing ticket inventory

• Conducting preventative maintenance on slot machines as required

• Distributing and monitoring Reserved signs

• Documenting and reconciling transactions and balancing a cash float

• Monitoring and reporting all irregular or suspicious activities

• Selling paper cards and helping to complete any other duties in preparation for the sessions

• Alerting the Caller to bingos prior to another number being called

• Calling winning bingos back to the caller

• Responding, resolving or escalating issues as required

• Communicating effectively with all appropriate operational departments to stay informed about programs and current promotions

• Building strong working relationships with guests and employees

• Complying with licensing laws, health and safety laws and other statutory regulations

• Maintaining a clean and tidy gaming floor as required

• Performing other duties as assigned or directed

Successful candidates will demonstrate the following qualifications:

• High School Diploma or equivalent

• Minimum 1 year of customer service experience and Serving It Right certification

• The ability to successfully obtain a Criminal Record Check through the Gaming Policy and Enforcement Branch (GPEB)

• Ability to exceed internal and external customer expectations through timely, effective and service oriented communication

• Professional attitude and appearance, strong interpersonal skills, and a team player

• Must be available to work all shifts including days, nights, weekends and statutory holidays

Great Canadian Gaming Corporation encourages all applicants to be fully vaccinated with the COVID-19 Vaccine. Proof of vaccination is required for entry into our Company Premises unless an exemption is required by law. Proof of full vaccination or undertaking rapid testing twice a week is a condition of employment for successful candidates. Great Canadian Gaming Corporation may update its COVID-19 Vaccination Policy and requirements at any time in its sole discretion.

Great Canadian Gaming Corporation is committed to diversity, equity and inclusion and we welcome all qualified applicants to apply to join our team of unique contributors. We accommodate people with disabilities throughout the recruitment and selection process and applicants are encouraged to advise Human Resources in advance if an accommodation is required. We thank all applicants for their interest, and will contact those qualified to continue in the recruitment process.

Job Types: Full-time, Permanent

Benefits:

• Dental care
• Employee assistance program
• Extended health care
• Life insurance
• On-site parking
• Paid time off
• RRSP match
• Vision care
• Wellness program

Schedule:

• 8 hour shift

Experience:

• customer service: 1 year (preferred)
• Cashiering: 1 year (preferred)