Guest Service Agent – FAIRMONT

Guest Service Agent

First impressions are everything! As a Guest Service Agent, you will take care of the guests from the moment they arrive through to their departure by ensuring they have a memorable experience with us.

What is in it for you:

• Employee benefit card offering discounted rates at Accor worldwide
• Learning programs through our Academies
• Opportunity to develop your talent and grow within your property and across the world!
• Ability to make a difference through our Corporate Social Responsibility activities, like Planet 21

What you will be doing:

• Greet, check-in, respond to requests and settle accounts while providing exceptional service
• Take initiative to add a personalized experience
• Proudly promote the hotel facilities, looking for opportunities to enhance a guest’s stay
• Maintain accurate records of daily transactions
• Handle guest requests effectively and promptly
• Cash handling which includes currency exchange and balancing a float
• Become familiar with group resumes ensuring all details of incoming and outgoing groups are observed
• Serve as sales agent promoting and up-selling hotel services
• Promote a professional team environment
• Monitor rooms’ inventory to assist in maximizing rooms’ revenue
• Maintain an excellent working rapport with all departments in the hotel
• Coverage of overnight shifts and duties as assigned
• To be Health & Safety conscious and actively involved in maintaining a safe work environment
• Complies with Fairmont Hotels & Resorts policies, procedures and code of ethics
• Performs any and all other tasks which are assigned by management
• Upholds the highest standard of internal and external customer service by applying our Service Standards at all times

Your experience and skills include:

• Service focused personality is essential; previous Front Desk experience preferred
• Must be willing to work a variety of shifts including the 11pm-7:30am overnight shift
• Computer literacy a must with Opera experience an asset
• Professional appearance and demeanor
• A passion for Guest Service and a skill for anticipating guest needs
• Ability to work in a team environment
• Strong communication and interpersonal skills required
• Ability to work under pressure and manage conflicting priorities
• Post-secondary education in Hotel Management an asset
• Ability to speak another language fluently an asset

Visa Requirements:

• Must be legally eligible to work in Canada. The hotel is unable to assist candidates in obtaining Canadian work authorization.

Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS

• Our commitment to Diversity & Inclusion:
  We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.

  Why work for Accor?
  We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities.
  By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow’s hospitality. Discover the life that awaits you at Accor, visit https://careers.accor.com/