Order Processing Agent – True North Management Inc.

Passionate about helping people, providing great customer service, and working as part of a team? Then we want you here at True North Management Inc.!

For over 20 years we have been an industry leader providing exceptional customer service for a range of e-commerce websites. Our fast-paced contact centre handles inbound and outbound customer calls, order processing, web, and email response.

At True North Management Inc., employees get the chance to build new skills and learn as they move forward. We provide a friendly, diverse, and rewarding work environment with accessible, open and supportive team members and managers who are committed to your success.

We’re looking for people who have a desire to deliver a best-in-class customer experience focused on health-related services. As an Order Processing Agent, your primary focus will be handling inbound orders from a vast network of customers across the USA.

We are currently looking for bright and energetic people to join our team who are able to work Full Time within our hours of operation: 6:00 am-8:00 pm Monday – Friday and 7:00 am – 5:00 pm Saturday – Sunday. Successful applicants must be able to work 37.5 hours per week. Please do not apply if you cannot commit to full time hours.

Please note: This is not a remote position.

Key Responsibilities:

• Maintaining internal customer database by entering new and updated customer order information
• Transcribing prescription directions into customer database
• Verifying prescription order details over the phone or by fax
• Verifying and updating expired doctors licenses
• Processing customer and account source documents by reviewing information for discrepancies
• Maintaining operations by following policies and procedures and reporting needed changes
• Maintaining customer confidence and protecting operations by keeping information confidential
• Verbal & written interaction with customers
• Receiving, saving, and uploading customer paperwork into database
• Daily work statuses
• Pharmacy Inquiries
• Contacting doctor’s offices
• Coaching customer service agents as needed
• Interacting with leaders & peers to resolve customer service concerns
• Working independently & within groups in a time-sensitive, results oriented environment

Key Skills:

• Proficient typing skills
• Organisational and time management skills
• Efficient and effective problem solving skills
• Accuracy and high attention to detail
• Critical thinking
• Ability to maintain focus to insure order processing daily quota is met
• Strong communication skills, both written and verbal
• Open to a rotating schedule
• Ability to work within a team as well as independently
• Strong understanding of the internet, computers and able to adapt to new technologies
• Customer service skills
• Strong understanding of MS Office

Qualifications:

• High school graduate or equivalent
• Data entry experience
• Customer service experience
• Beneficial but not required: MOA, nursing, or pharmacy experience, call centre experience

Job Types: Full-time, Permanent

Salary: $15.40 per hour

Benefits:

• Casual dress
• Company events
• Dental care
• Disability insurance
• Employee assistance program
• Extended health care
• Life insurance
• On-site parking
• Vision care

Schedule:

• 8 hour shift
• Day shift
• Holidays
• Monday to Friday
• Night shift
• Weekend availability

COVID-19 considerations:
To keep our employees safe we have a mandatory mask policy, provide 6 feet of distance as well as plastic barriers between desks, set occupancy limits in all communal spaces, and have made sure hand sanitiser is readily available.

Education:

• Secondary School (preferred)

Experience:

• data entry: 1 year (preferred)
• customer service: 1 year (preferred)

Language:

• English (preferred)

Work remotely:

• No