REGIONAL SCHEDULING CLERK – Ministère des Transports

Are you seeking an opportunity where you can use your communication skills in a very busy and high volume call centre environment?

Then, consider this exciting opportunity for you!

Positions Available:

• One temporary, bilingual position (English and French) located in North Bay, Ontario
• One temporary, bilingual position (English and French) located in London, Ontario
• One temporary, unilingual position (English) located in Toronto, Ontario

What can I expect to do in this role?
You will:

• receive and process documents related to the Driver Improvement Program
• schedule and maintain an itinerary of the Driver Improvement Counselor’s activities
• liaise with Driver Control, Medical Review Section and Ministry of Attorney General personnel regarding driver related issues
• maintain a database of scheduled and rescheduled appointments, suspensions and cancellations
• respond to e-mail, mail, and fax inquiries; and respond to all telephone and in-person enquiries
• demonstrate a professional level of service to clients and stakeholders

How do I qualify?

Mandatory

• you are proficient in French oral communication skills at the advanced level

Technical Knowledge and Skills

• you can interpret and apply legislation such as Highway Traffic Act
• you can use computer systems to access and evaluate records, and prepare and produce letters in accordance with policies and procedures

Interpersonal and Communication Skills

• you have superior customer service skills and can communicate effectively to answer telephone inquiries and direct calls
• you can deal with clients verbally and in writing, in a tactful and effective manner

Organizational and Problem Solving Skills

• you can manage your assigned workload as well as coordinate the scheduling of Driver Improvement activities
• you can resolve scheduling conflicts and complaints from the public

Additional Information:

Address:

• 1 Bilingual Temporary, duration up to 6 months, 447 McKeown Ave, North Bay, North Region, Criminal Record Check
• 1 Bilingual Temporary, duration up to 6 months, 659 Exeter Rd, London, West Region, Criminal Record Check
• 1 Temporary, duration up to 6 months, 1860 Wilson Ave, Toronto, Toronto Region, Criminal Record Check

Compensation Group:
Ontario Public Service Employees Union

Understanding the job ad – definitions
Schedule:
3.7

Category:
Administrative and Support Services

Posted on:
Monday, October 18, 2021

Note:

• This ad is also available in French.
• In accordance with the Ontario Public Service (OPS), Employment Screening Checks Policy (ESCP), the top candidate(s) may be required to undergo a security screening check. Refer to the above to determine the screening checks that are required for this position.

  Required security screening checks along with your written consent, will be sent to the Transition and Security Office (TSO), Talent Acquisition Branch (TAB), HR Service Delivery Division (HRSDD) to evaluate the results. If applicable, the TSO, with your written consent, will request and obtain any additional employment screening checks that were not obtained directly by you.

  A record under the Criminal Code and/or other federal offence record(s) does not automatically mean you will be ineligible for the position. The employment screening check(s) will only be reviewed and evaluated by the TSO for the purpose of making a security clearance decision. The details of an individual’s employment screening check(s) will be considered in specific relation to the duties and responsibilities of the position being filled. Employment screening check records will be maintained by the TSO and kept strictly confidential.

• 
  OPS Commitment to diversity, inclusion, accessibility, and anti- racism:
  

  We are committed to build a workforce that reflects the communities we serve and to promote a diverse, anti-racist, inclusive, accessible, merit-based, respectful and equitable workplace.

  We invite all interested individuals to apply and encourage applications from people with disabilities, Indigenous, Black, and racialized individuals, as well as people from a diversity of ethnic and cultural origins, sexual orientations, gender identities and expressions.

  Visit theOPS Anti-Racism Policy and the OPS Diversity and Inclusion Blueprint pages to learn more about the OPS commitment to advance racial equity, accessibility, diversity, and inclusion in the public service.

  We offer employment accommodation across the recruitment process and all aspects of employment consistent with the requirements of Ontario’s Human Rights Code. Refer to the application instructions below if you require a disability-related accommodation.