Remote Customer Service Representative Student Intern

Job Summary

We are currently looking for summer students to assist us in our Customer Service Department. This position is responsible for replying to customer inquiries in an efficient and effective manner, building and maintaining strong customer relations through high quality service.

To effectively work remote, the ideal candidate will meet the below criteria :

Wired internet with speeds meeting 10Mbps download and 4Mbps upload (if multiple devices are using internet during your working hours, add 5Mbps download and 2Mbps upload to the baseline, per device used).

Have a designated workspace that is distraction-free and allows you to give your full attention to the customer during your shift.

We provide all technology and equipment.)

Key Responsibilities :

Maintains and attracts potential customers by handling inbound sales and customer communication (calls / emails) relating to service status or challenges / concerns / issues within the network·

Responsible for handling in-bound sales and customer communication (calls / emails) in the processing, expediting, and troubleshooting of customer orders in both French and English.

Owns the customer request and experience from initiation to conclusion.

Process, via computer, all customer requests. Utilize multiple and often complex systems, programs, and monitors in order to research information.

• Researches and resolves customer issues, expedites back orders, handles returns and special requests. Resolves product or service problems by clarifying the customer’s complaint;
• determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment;

following up to ensure resolution.

Proactively interacts with outside sales force to ensure regular communication on pricing and other customer concerns. Provides high-level, quality service, closely aligned with sales, to enable sales growth.

Follows up with sales, suppliers, and customers on any outstanding issues.

Looks for opportunities to provide solutions.

Qualifications :

Strong organization and time management skills and the proven ability to multi-task

Excellent problem-solving skills and ability to manage multiple and competing tasks

Demonstrated communication skills including clear and concise verbal business communication as well as professional telephone etiquette

Ability to adapt to various communication styles and personalities

Highly focused on delighting customers and sensitive to their issues / concerns

Computer literacy skills including Microsoft Office products

Bilingualism (English and French) is preferred

Previous customer service experience is an asset

Academic background in science is an asset

Duration of Contract : May 2, 2022 to September 2, 2022

In accordance with the Accessibility for Ontarians with Disabilities Act (AODA), VWR, Part of Avantor is committed to accommodating applicants with disabilities throughout the recruitment process.

VWR, part of Avantor is an equal opportunity employer.

DISCLAIMER :

The above statements are intended to describe the general nature and level of work being performed by employees assigned to this classification.

They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required of employees assigned to this position.

Avantor is proud to be an equal opportunity employer.

EEO Statement

We are an Equal Employment / Affirmative Action employer. We do not discriminate in hiring on the basis of sex, gender identity, sexual orientation, race, color, religious creed, national origin, physical or mental disability, protected Veteran status, or any other characteristic protected by federal, state / province, or local law.

If you need a reasonable accommodation for any part of the employment process, please contact us by email at TalentManagement avantorsciences.

com and let us know the nature of your request and your contact information. Requests for accommodation will be considered on a case-by-case basis.

Please note that only inquiries concerning a request for reasonable accommodation will be responded to from this email address.

For more information about equal employment opportunity protections, please view the Equal Employment Opportunity is THE LAW Poster, EEO is the Law Poster Supplement, and Pay Transparency Non-Discrimination Provision using the links below.

OFCCP EEO Supplement

PAY TRANSPARENCY NONDISCRIMINATION PROVISION

3rd party non-solicitation policy

By submitting candidates without having been formally assigned on and contracted for a specific job requisition by Avantor, or by failing to comply with the Avantor recruitment process, you forfeit any fee on the submitted candidates, regardless of your usual terms and conditions.

Avantor works with a preferred supplier list and will take the initiative to engage with recruitment agencies based on its needs and will not be accepting any form of solicitation