Scheduling Clerk – York Region

Job Description:

POSITION PURPOSE
Reporting to the Supervisor, Scheduling and Administration, is responsible for the daily scheduling of large numbers of operations staff across multiple scheduling patterns, locations and shifts and collecting and reporting on data, as required; utilizing effectively, the computerized scheduling software (ScheduleSoft) and other computer aided systems.

MAJOR RESPONSIBILITIES

• Schedules, confirms, and verifies the daily, weekly and monthly scheduling of immunization clinic staffing, including both school and community based immunization clinics, regular business and as part of public health emergency response, through the use of specialized computerized scheduling software (ScheduleSoft).
• Assigns staff in order to maintain daily operations and to provide coverage for vacation, sick leaves, escort duties, special events, attend training or participate in professional development.
• Maintains the allocation of staff resources, including documentation, record keeping, and data entry using ScheduleSoft and Microsoft Office applications.
• Performs regularly scheduled data maintenance procedures.
• Updates ScheduleSoft staffing schedule with information on new hires, transfers and leaves of absence.
• Administers the casual availability system through the distribution and collection of casual staff availability through the Staff Kiosk and ScheduleSoft, in order to schedule casual staff.
• Assists the Supervisor with preparing performance reports related to operational scheduling.
• Provides statistics on availability of casual staff and communicates instances of non-compliance of the availability requirements to management.
• Responds to inquiries and resolves concerns, as appropriate, from employees, management etc.
• Ensures that services provided meet Regional customer service standards.
• Performs other duties as assigned, in accordance with Branch and Department objectives.

QUALIFICATIONS

• Successful completion of a Secondary School Diploma or approved equivalent combination of education and experience.
• Minimum two (2) years related experience daily scheduling of large numbers of employees for shifts in various locations.
• Understanding of scheduling techniques/methods.
• Familiarity with collective agreements, legislation, policies and procedures.
• Knowledge and demonstrated ability in corporate core competencies including customer focus, communication, collaboration and personal ownership.
• Computer literacy in Scheduling Software and MS Office applications, including intermediate proficiency in word processing, spreadsheet, scheduling, Access and the Internet.

NOTE
All York Region Employees are required to be fully vaccinated with a COVID-19 vaccine series, approved by Health Canada or the World Health Organization, as a condition of hire. Should you be the successful candidate, you will be required to comply with the Region’s mandatory Vaccination Policy that is in effect.

Job Requirements:

POSITION PURPOSE
Reporting to the Supervisor, Scheduling and Administration, is responsible for the daily scheduling of large numbers of operations staff across multiple scheduling patterns, locations and shifts and collecting and reporting on data, as required; utilizing effectively, the computerized scheduling software (ScheduleSoft) and other computer aided systems.

MAJOR RESPONSIBILITIES

• Schedules, confirms, and verifies the daily, weekly and monthly scheduling of immunization clinic staffing, including both school and community based immunization clinics, regular business and as part of public health emergency response, through the use of specialized computerized scheduling software (ScheduleSoft).
• Assigns staff in order to maintain daily operations and to provide coverage for vacation, sick leaves, escort duties, special events, attend training or participate in professional development.
• Maintains the allocation of staff resources, including documentation, record keeping, and data entry using ScheduleSoft and Microsoft Office applications.
• Performs regularly scheduled data maintenance procedures.
• Updates ScheduleSoft staffing schedule with information on new hires, transfers and leaves of absence.
• Administers the casual availability system through the distribution and collection of casual staff availability through the Staff Kiosk and ScheduleSoft, in order to schedule casual staff.
• Assists the Supervisor with preparing performance reports related to operational scheduling.
• Provides statistics on availability of casual staff and communicates instances of non-compliance of the availability requirements to management.
• Responds to inquiries and resolves concerns, as appropriate, from employees, management etc.
• Ensures that services provided meet Regional customer service standards.
• Performs other duties as assigned, in accordance with Branch and Department objectives.

QUALIFICATIONS

• Successful completion of a Secondary School Diploma or approved equivalent combination of education and experience.
• Minimum two (2) years related experience daily scheduling of large numbers of employees for shifts in various locations.
• Understanding of scheduling techniques/methods.
• Familiarity with collective agreements, legislation, policies and procedures.
• Knowledge and demonstrated ability in corporate core competencies including customer focus, communication, collaboration and personal ownership.
• Computer literacy in Scheduling Software and MS Office applications, including intermediate proficiency in word processing, spreadsheet, scheduling, Access and the Internet.