Seasonal Customer Experience Team Member – Saje Natural Wellness

For over 25 years we’ve been helping our community with essential oil blends that actually work. These essential oil blends treat stress, pain, gut, balance, and support in relaxation prior to sleep, and for symptoms of coughs and colds. We know that a life committed to wellness is greater than one focused on illness, and believe that reaching for natural can enhance your long-term health and wellness, every day.

We have been ranked by Canadian Business and PROFIT as one of Canada’s fastest growing companies. To support us on our journey, we are seeking diverse, purpose-lead people to join our team.

Get ready to celebrate global wellness with us.

Description

We are seeking Full and Part-Time Team Members to join our growing Customer Experience Team! As a member of the Customer Experience Team at Saje, you are responsible for creating positively outrageous customer service experiences for all Community Members (customers) via phone, email, LiveChat and text.

Responsibilities

• Deliver awesome experiences to Saje Community Members while responding to all inquiries with a sense of urgency and in a positive manner
• Committed to providing outrageous community-centric service, always personalizing and elevating the experience
• Be the eyes and ears of Community Members, reporting issues and observed trends back to your leadership team so that Saje can continuously grow and evolve
• Use all customer service software and related systems confidently and effectively
• Achieve personal productivity and quality targets
• Collaborate with your Team Members to support each other, always producing the best and most effective solutions for our Community Members
• Use your expert problem-solving skills and curiosity to provide the tools and information needed to support our retail staff in offering outrageous service
• Accountable for cultivating and sharing aromatherapy product knowledge and a full understanding of Saje Natural Wellness to Community Members
• Act as a brand ambassador inside and outside the Customer Experience team
• Perform additional projects, duties and assignments as required
• Team members are scheduled based on business needs, with shift times ranging from 7 AM – 7 PM PST on weekdays and 7 AM – 5 PM PST on weekends.

Applicant Requirements

• You have 1 year in a customer service-related role, retail environment is a plus
• You are relatable, exhibiting compassion and empathy with effortless ease
• You are tech-savvy and have strong computer skills and fast-typing fingers
• You have a high level of attention to detail and superior communication skills, both verbal and written
• You have a take-charge attitude and exceptional organization skills with the ability to multi-task and prioritize
• You are an active listener and a resourceful problem-solver with a positive can-do attitude and a good dose of common sense
• You are a self-starter who is eager to learn, self-improve and grow
• You are adaptable, coachable and open to change
• You love to celebrate our community, your peers and yourself
• You are committed to and passionate about spreading wellness while inspiring and learning from the team members around you
• Available for either Full-Time (40 hours/week) or Part-Time (30 hours/week) including up to 2 opening and closing shifts, and a minimum of 1 weekend day per week.

Key Relationships

Reporting to the Customer Experience Team Lead and Customer Experience Manager