Service Coordinator – Voltech Electric Ltd

We are a well established, reputable Fire Protection company seeking an individual who’s interested in building a career in an industry that is in high demand and fast paced.

This entry level position assists in day to day office operations including Responding to all inquiries by phone and email, filing, receiving and dispatching routine and emergency service calls, processing work orders, preparing and distributing quotes and service pricing, gathering information, keeping records including spreadsheet management, creating reports effectively and efficiently, coordinate received information with property managers and/or onsite contacts pertaining to scheduled inspections, service calls and other emergency situations. Service Coordinators also act as a liaison to resolve concerns with customers and maintain a desired level of service to ensure customer satisfaction.

We require a team player who can also work independently with minimal supervision, has written and verbal fluency in English. This team player demonstrates professional customer service skills, tact, diplomacy, patience, good judgement and a strong ability to multitask and prioritize. Minimum one year customer service experience as well as intermediate to advanced expertise with Word, Excel, & Outlook programs. Experience in an office administration role is an asset.

Voltech Electric Ltd provided the following inclusive hiring information:

We are an equal opportunity employer and considers all qualified applicants equally without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, or disability status.

Job Types: Full-time, Permanent

Salary: $19.00-$22.00 per hour

Benefits:

• Casual dress
• Dental care
• Disability insurance
• Employee assistance program
• Extended health care
• Life insurance
• On-site parking

Schedule:

• 8 hour shift
• Monday to Friday
• No weekends

COVID-19 considerations:
Customers are recommended to wear a mask when entering the office.

Application question(s):

• Are you comfortable answering in-bound phone calls from clients?

Education:

• Secondary School (preferred)

Experience:

• Customer Service: 1 year (required)
• Microsoft Outlook: 1 year (required)
• Microsoft Word: 1 year (required)
• Microsoft Excel: 1 year (required)

Work remotely:

• No