Technical Program Manager, Growth Operations (Remote, Americas)

Company Description

Shopify is now permanently remote and working towards a future that is digital by default. Learn more about what this can mean for you.

Shopify is one of the greatest engines for economic independence on the planet, and our mission has never been more important to the world than it is right now.

We have a massive opportunity and urgent obligation in front of us – to accelerate our efforts and deliver on our mission with more urgency and speed.

The Growth Operations team is looking for a few Technical Program Managers to team ship big initiatives in service of our mission.

If youre passionate about helping teams get stuff done and raising the bar for delivery excellence, read on.

Job Description

• Own program planning, oversight and coordination functions. Drive, track, and execute high priority, complex initiatives with cross discipline orgs and teams across Merchant Services and Shopify or external partners.
• Oversee and manage the definition of program / project scope with teams to ensure technical feasibility.
• Identify product and technical dependencies and develop mitigation plans and strategies.
• Communicate and provide transparency into program status to the executive and senior leadership team while tracking progress toward milestones.
• Connect and bring teams together working on multiple project streams while ensuring overarching program alignment
• Manage critical project opportunities and risks, issues, dependencies and scope changes, escalate and partner with teams to triage and resolve.
• Build and develop relationships with key stakeholders to improve efficiency, effectiveness and escalate areas of opportunities / risks to Product Leadership.
• Ensure Programs / projects are delivered on-time, within scope and continuously identify areas of opportunity to improve overall execution capability across R&D.
• Drive internal and external improvements across multiple teams and functions.
• Manage and drive strategic partner engagement and deliveries.

Qualifications

• Experience in Software delivery.
• Communication and interpersonal experience, including relationship building and collaboration within a cross-functional team.
• Experience understanding product requirements and translating needs into plans.
• Proven track record of quickly ramping onto new programs and going technically deep to understand Program objectives and requirements
• Strong management and people skills adept at managing through influence paired with a passion for technical understanding and context
• Cross functional stakeholder management – experience identifying and establishing when to bring the right teams and people together to focus on the right content and holding people accountable
• Self driven – you’re proactive and able to navigate through ambiguity and complexity within a fast paced environment to bring clarity to stakeholders
• Experience building, developing and managing highly effective program management tools and cadences
• Ability to gather and integrate important information, distill and synthesize requirements to summarize program impacts and opportunities
• Excellent communication and presentation skills both in written and verbal form to both technical and non-technical audiences;

Ability to inspire confidence in product, engineering and leadership teams.

Additional Information

It’d be great if you also had :

• Experience working with R&D teams in a Growth organization or product management life cycle experience while working with technical and non-technical teams.
• Strong knowledge of project management methodologies (e.g. agile, waterfall).
• Experience working in the tech space, consultancy or another high-pace industry – its important to understand our platform and the products we deliver.
• Experience in the development of marketing technology.

At Shopify, we are committed to building and fostering an environment where our employees feel included, valued, and heard.

Our belief is that a strong commitment to diversity and inclusion enables us to truly make commerce better for everyone.

We strongly encourage applications from Indigenous peoples, racialized people, people with disabilities, people from gender and sexually diverse communities and / or people with intersectional identities.

Shopify is now permanently remote, and were working towards a future that is digital by design. That location you see above?

Consider it merely an example of hundreds of potential locations Shopify is hiring. Learn more here :

Our belief is that a strong commitment to diversity & inclusion enables us to truly make commerce better for everyone. We encourage applications from Indigenous peoples, racialized people, people with disabilities, people from gender and sexually diverse communities, and / or people with intersectional identities.

Please take a look at our Sustainability Reports to learn more about Shopifys commitments to our communities, and our planet.

At Shopify, we understand that experience comes in many forms. Were dedicated to adding new perspectives to the team – so if your experience is this close to what were looking for, please consider applying.