Travel Consultant – Call Centre – Cloud5 Communications

Cloud5 has helped the most recognized brands in the world deliver an exceptional customer experience through a combination of the best technology in the industry and a world-class contact center that behaves as an extension of our client’s brand voice and promise.

Whether it’s expertly designed, built and supported future-state networks, or powerful, flexible voice solutions, Cloud5 delivers communication solutions rooted in hospitality and refined for businesses that have built their brand on the promise of exceptional service. Add the expertise of our award-winning Contact Center for inbound customer service, voice reservations, virtual guest services, and loyalty programs to realize the increased revenue that comes from higher call conversion, and the loyalty that comes from an experience that impresses even the most discerning customer.

Cloud5 firmly believes a vaccinated population is a vital part of keeping our employees, families and our communities protected from COVID-19 and the developing variants. With this in mind, please be aware that Cloud5 requires all employees to be fully vaccinated against COVID-19. Accommodations are available for those who cannot be vaccinated for medical, religious, or other protected grounds.

Travel Consultant

If you have a natural flair for exceptional customer service, an aptitude for learning and a true passion for travel, this role is for you. With an intensive 12-week, paid training and mentoring program, here is your chance to become a highly skilled Travel Consultant.

You have the choice to work on site in our Saint John facility or from your work from home office.

RESPONSIBILITIES AND DUTIES:

Once you have completed You will research, plan, and execute customized travel experiences, through booking domestic and international flights, car and/or hotel travel arrangements the training, you will be ready to take whatever travel request comes your way.

• You will delight our Premium Card Members with unforgettable and unexpected experiences
• As a consultant, you will refine understanding by asking personalized fact-finding questions
• If you are not a travel expert yet, you will know where to look to find the information you need
• At times, you may need to de-escalate a Card Member’s stress, when unforeseen travel situations arise
• You will always put the Card Member’s experience at the forefront of everything you do, reinforcing the WOW and winning their loyalty

QUALIFICATIONS:

• Proven ability to provide extraordinary customer service
• Experience servicing customers ideally in travel, hospitality, high-end customer service or sales roles
• A passion for building customer loyalty by carefully listening, building rapport, and providing extraordinary customer care
• Strong written and verbal communication skills
• Natural consultative skills, with the ability to offer confident recommendations
• Excellent geography knowledge likely gained by being travel curious or through time spent exploring the world
• The resilience and composure to remain positive under pressure and constantly evolving circumstances
• Confident computer skills are vital as you will be using multiple tools and systems daily
• Ability to thrive in a metric driven environment, with a healthy competitiveness to meet and exceed goals
• A systematic approach to solving complex problems by gathering and capturing the correct details
• Capturing value in innovative ways
• The ability to continue to be effective despite demands and pressures
• The flexibility to work shifts, including nights and weekends
• Clear background check and proof of vaccination

Home internet requirements

• Wired Internet
• 25 mbps download x 5 mbps upload min speed
• Wired -cable broadband (no Wi-FI, satellite, Hotspots etc.)
• Connect to your internet and conduct your speed test
• Visit www.speedtest.net and select GO

Job Types: Full-time, Permanent

Salary: $18.00 per hour

Additional pay:

• Bonus pay

Benefits:

• Dental care
• Employee assistance program
• Extended health care
• Life insurance
• Vision care
• Work from home

Schedule:

• 8 hour shift
• Night shift
• Weekends

Ability to commute/relocate:

• New Brunswick: reliably commute or plan to relocate before starting work (required)

Experience:

• Call Centre: 1 year (preferred)
• Travel: 1 year (preferred)