Visitor Information Centre Receptionist – Yukon Government

This is a full-time seasonal position (as per Article 15.24 of the Collective Agreement between Government of Yukon and The Public Service Alliance of Canada effective January 1, 2019 to December 31, 2021). The position works 70 hours bi-weekly typically from late April to late September.

An eligibility list will be established for 12 months and may be used to staff identical to or similar to positions, including Auxiliary On-Call positions, for any of Tourism and Culture’s Visitor Information Centres in the territory.

At Tourism and Culture, we are a dynamic team of professionals who are dedicated to Yukon’s vibrant tourism, arts, heritage and culture, historic sites, and archival communities. We are passionate about our pride in Yukon, the beauty of its land, the character of its people, and the uniqueness of its history and culture.

Reporting to the Visitor Information Centre (VIC) Supervisor, the VIC Receptionist is responsible for providing information to the public regarding facilities, programs and activities throughout the Yukon. As a member of the team, you will welcome visitors, respond to visitor’s questions, provide information and directions and offer suggestions on where and how visitors can enjoy their stay. You will assist in the daily operations, maintenance and basic security of the VIC, maintain and operate computer equipment and perform other duties to ensure visitors are provided the very best in client service. If you are self-confident, passionate about the Yukon, have a positive attitude and enjoy interacting with the traveling public, we would love to hear from you.

For more information about this position, please contact: Geof Harries, Manager of Visitor Services, at [email protected]

Essential Qualifications

Important application requirements:

Please submit your resume clearly demonstrating how you meet each of the following qualifications. Emphasize how your work experiences and related duties align with the essential and asset qualifications listed below. Selection for further consideration is based solely on the information you provide in your resume. Note: There will be a questionnaire with questions you will need to answer once you submit your application which is part of the assessment process.

Include the month and year you started and ended a job when you list your work experience. This allows the hiring panel to accurately calculate the length of time you were in the position.

For more information on how to prepare and submit your resume visit this resource page on Yukon.ca.

• Considerable experience providing customer service to the public, preferably in a tourism industry-based environment
• Considerable experience working in a dynamic, fast-paced, team-based environment with interruptions and changing priorities
• Experience working with and responding to inquiries from multicultural/multilingual clients (in person, by phone or via email)
• Experience working with various computer software, e.g. Microsoft Outlook and Word as well as web browsers on iPads
• Ability to speak a second language (French, German or Spanish) would be an asset

Candidates who have education, training, and/or experience equivalent to the essential qualifications listed above will be equally considered.

Desired Knowledge, Skills and Suitability
Candidates should have and may be assessed on:

• Excellent communication skills, both written and verbal
• Strong client service orientation
• Respectful, courteous and inclusive approach to working within a team environment
• Knowledge of Yukon history, first nation history, culture and geography, including highways, communities, and attractions and events throughout the Territory
• Computer skills (preferably Microsoft Word and Excel, and web browsers).

Additional Information:
Job Requirement(s):

• Willingness to wear and maintain a uniform
• Shift work including weekends and Stat holidays
• Stand for long periods of time and lift up to 50lbs
• Willingness to travel for spring training

Eligibility List

12 months

Post Date

21 February 2022

Close Date

7 March 2022