Customer Service Representative – Solvo Global

Customer Service Representative Join us as a CustomerService Representative and become a part of the leading MobilityAssistance Network.

Provide world-class, high-quality customerservice to Land Rover and Jaguar clients across the USA and Canada.We value simplicity, clarity, and conciseness in our communicationand operations.

Responsibilities : – Manage Jaguar Land Roveroperations in USA and Canada. – Be responsible for your attendancepunctuality and schedule adherence.

• Complete all assigned taskswithin deadlines including training. – Process inbound and outboundcalls from customers and service providers in a structuredgoal-oriented fast-paced call center environment.
• Handlechallenging customer situations while maintaining a positiveempathetic and consultative approach. – Create clear and detailednotes documenting every step of the process for each customer’scase.
• Become an expert in roadside assistance by offering thebest solutions based on policy. – Find creative ways to enhance theroadside experience such as providing alternative transportationoptions like Uber or taxis.
• Utilize available tools to locate acustomer on the road. Requirements : – English proficiency : B2+-C1Education level : – Bachillerato completo Job sectors : – Servicio alcliente y afines – Call center tele mercadeo BPO y afines Otherskills : Hard skills : – Roadside Assistance Soft skills : – ProblemSolving – Communication Skills – Empathy