Agente de Call Center – Four Seasons Hotel Madrid – Four Seasons

About Four Seasons Hotel Madrid:

Four Seasons Hotel Madrid, a collection of seven heritage buildings is ideally situated near the business district and close to Madrid’s major tourist attractions. A historical landmark redefining elegance, sophistication and urban luxury, located in Centro Canalejas Madrid.

After a careful restoration, Four Seasons Hotel Madrid, is hosting to 200 guest rooms including 39 suites, 22 luxury residences, four restaurants and bars including an expansive roof terrace, a cutting-edge Spa, stylish function spaces and luxury retail.

The Role of PBX Operator:

Four Seasons Hotel Madrid is looking for a PBX operator to join our team. This person will work within reservations department, and must have a commitment and passion, providing a first-class service to the Four Seasons Standards, ensuring that the guests’ needs are met and will do this in a pleasant manner as an ambassador for the Four Seasons product. As a PBX Operator:

• You are a meeting point for all incoming calls.
• You are a supporting hand for all callers with their questions and requirements.
• You are a leading help for our guests to connect them with our departments or transfer information.

Our Ideal PBX Operator will have:

We are looking for individuals that are highly motivated team players. This role has direct contact with guests and as such good communication skills are essential.

This position does require an applicant with a flexible schedule, able to work in different shifts, weekends, and holidays.

At least one years’ experience in a similar role within a five star luxury environment is preferred.

Must have the legal right to work in Spain and have fluency in English and Spanish.

Please note that due to the large number of responses we receive, only candidates being considered for the above position will be contacted for an interview.

Four Seasons Hotels and Resorts can offer what many hospitality professionals dream of; the opportunity to build a life-long career with global potential and a real sense of pride in work well done. We look for talent who share the Golden Rule – people who, by nature, believe in treating others as we would have them treat us. As Four Seasons works towards phenomenal growth in the next decade, our most valuable partners continue to be our talent, with whom we have a strong relationship based on the Golden Rule. This relationship is made tangible by the awards received year after year by Four Seasons on a corporate level, as well as by our hotels, resorts and residences around the world, making us an undisputed “employer of choice.”