At Cepheid, we are passionate about improving health care through fast, accurate diagnostic testing. Our mission drives us, every moment of every day, as we develop scalable, groundbreaking solutions to solve the world’s most complex health challenges. Our associates are involved in every stage of molecular diagnostics, from ideation to development and delivery of testing advancehttps://danaher.sharepoint.com/lifecar/workday/howto/Pages/default.aspx?OR=Teams-HL&CT=1629368320165ments that improve patient outcomes across a range of settings. As a member of our team, you can make an immediate, measurable impact on a global scale, within an environment that fosters career growth and development.
The Service Coordinator (f/m/d) Europe is the primary point of contact for requests linked to Technical Service for systems installed mostly in EU and is reassuring customer satisfaction through a high quality of service administration (back office management: order management, logistics, invoicing).
Your Area of Responsibility:
- Enter and manage service requests linked to instrumentation into the customer management’s software.
- Manage service requests from quotation to delivery and customer satisfaction.
- Manage invoicing, issue of credit notes and return of goods.
- Field Engineer dispatch.
- Identify, develop and implement improvements to support processes and procedures.
- Adhere to Quality Management System procedures and team objectives.
- Performs additional tasks as assigned by the Europe Technical Service Coordinator Manager.
- This person will be located closed to either in Krefeld (Germany), Milan (Italy), Barcelona (Spain) or Krakow (Poland) going to the office (2 or 3 days per week) and working home-office based (2 or 3 days per week)
Requirements:
- Education: High school degree (or equivalent experience)
- Professional experience: 1-2 years of relevant work experience in a similar role
- Fluent German and English (written and oral) is required (additional languages would be an advantage – French, Italian, Russian, Spanish, Portuguese, Polish, Swedish, Norwegian, Dutch, Finnish)
- International trade rules knowledge (incoterm, custom…) in Europe.
- Comfortable with ambiguity and able to positively cope with change in a dynamic and fast growthing environment.
- Knowledge and use of commercial computer application packages (MS Office).
- Familiar with SAP (or similar ERP System).
- Able to follow complex procedures and processes.
- Excellent written and verbal communication skills.
- Works independently in a structured manner with the ability to prioritize critical tasks.
- Builds collaborative work relationships with different teams.
The statements in this description represent typical elements, criteria and general work performed. They are not intended to be an exhaustive list of all responsibilities, duties, and skills for this job.
Cepheid is proud to work alongside a community of six fellow Diagnostics Companies at Danaher. Together, we’re working at the pace of change to improve patient lives with diagnostic tools that address the world’s biggest health challenges.
When you join us, you’ll also be joining Danaher’s global organization, where 69,000 people wake up every day determined to help our customers win. As an associate, you’ll try new things, work hard, and advance your skills with guidance from dedicated leaders, all with the support of powerful Danaher Business System tools and the stability of a tested organization.
Danaher is committed to a diverse and inclusive culture where everyone feels they belong and all voices are heard. We believe in our associates and the unique perspectives they bring to every challenge, which is why we’ll empower you to push the boundaries of what’s possible.
If you’ve ever wondered what’s within you, there’s no better time to find out.
When you join us, you’ll also be joining Danaher’s global organization, where 69,000 people wake up every day determined to help our customers win. As an associate, you’ll try new things, work hard, and advance your skills with guidance from dedicated leaders, all with the support of powerful Danaher Business System tools and the stability of a tested organization.
At Danaher, we value diversity and the existence of similarities and differences, both visible and not, found in our workforce, workplace and throughout the markets we serve. Our associates, customers and shareholders contribute unique and different perspectives as a result of these diverse attributes.
If you’ve ever wondered what’s within you, there’s no better time to find out.
When you join us, you’ll also be joining Danaher’s global organization, where 69,000 people wake up every day determined to help our customers win. As an associate, you’ll try new things, work hard, and advance your skills with guidance from dedicated leaders, all with the support of powerful Danaher Business System tools and the stability of a tested organization.
At Danaher, we value diversity and the existence of similarities and differences, both visible and not, found in our workforce, workplace and throughout the markets we serve. Our associates, customers and shareholders contribute unique and different perspectives as a result of these diverse attributes.
If you’ve ever wondered what’s within you, there’s no better time to find out.
Solicitar
.
Vacante de trabajo
y
salarios.
Dirección.
