Client Success and Operations Manager – PT. Aksivisi Tama

• Driving product adoption and customer value at key accounts and identifying additional opportunities for customer expansion.
• Collaborating with the sales team on account strategy development for assigned customers.
• Following the best practices, metrics and goals set by Customer Success Lead.
• Gauging customers’ levels of engagement with the company and provide feedback to the other teams regarding product and service improvements
• Provide insights to customers to ensure that they get the most out of the platform with the aim of helping grow our customer base
• Providing feedback and advocacy on customer pain-points to internal teams.

The Candidate

• Positive, can-do attitude with the drive to continuously learn and improve
• Minimum 3 years of working experience in a managerial position, tech company preferred
• Bachelor degree from top local or overseas universities.
• Number oriented, multi-tasker with excellent analytical skills
• A strong drive to make things happen, practical execution align with data-driven decision making

What we offer:

• A high degree of autonomy and freedom of creativity in a welcoming environment
• Sabbatical program of 15 days blocked leave every 3 years of your tenure with us to recharge as we know that working long term in a company might be taxing.
• We aim to create an entrepreneur out of our team, where we are committed to support learning and development aspirations within and outside of our organization
• A unique environment of a mission-driven digital company present since 2012, start-up mindset always – yet a bit wiser

Our Values:

• Think and Act Like an Owner
• Deliver Beyond Expectation
• Be Helpful
• Embrace and Drive Change
• Pursue Learning and Growth
• Be Open, Honest and Constructive

If you are up for the challenge, we hope you will join the team and take part in our journey to create a “Truly-Global” product.

To find out more about us, please explore our website and app.