Customer Success Manager, SEA – Appsflyer

What is #LifeatAF? How can we crystalize its DNA into one eye-catching sentence for you? Our culture is defined by our people! Everyone is an approachable professional, tenacious and versatile, a challenging team member, and a respected and valued mentor.

Do you believe in personalized service? Do you understand the value of trust, accessibility and the personal touch when it comes to cultivating business relationships? Then you just might be the right candidate for one of our Customer Success Manager positions. This is an opportunity to be AppsFlyer’s eyes and ears with the clients. Help them work through their issues. Be ahead of the curve by sharing new product releases or content relevant to their business. Listen to their feedback to help the Product and R&D team innovate new features. Ultimately, you’re there to ensure that our customers are more successful.

What you will do:

• Become an in-house expert in AppsFlyer’s product – both business and technical use cases and stay up-to-date on product releases and new features
• Use your understanding of the AppsFlyer product to quickly identify, escalate, and solve complex technical problems
• Build deep business relationships by continually WOW-ing our customers through exceptional support and service
• Provide training and education on our products and new features through demos, webinars, and both virtual and on-site trainings
• Invite, facilitate, and document customer product ideas and feedback to the AppsFlyer Product and R&D teams
• Work with clients in the Indonesian market to ensure success in designing, migrating, and deploying AppsFlyer as well as to provide value throughout the whole customer lifecycle
• Working on projects that will have meaningful impacts internally and externally

What you have:

• At least 3 relevant years of relevant work experience in customer success, product management, or mobile analytics at an online advertising company, digital agency, or SaaS martech platform
• Strong business-level spoken and written Indonesian and English for technical and non-technical audiences
• Strong analytical skills, comfortable analyzing and interpreting with large data sets and has some direct experience in using data processing tools
• Experience working with multiple stakeholders across diverse set of industries, company sizes, and experience levels
• Worked in a mobile app related business before and has strong hands-on mobile app and web digital advertising experience
• Have a good understanding of mobile app attribution, ad tech ecosystem and some hands-on experience in using mobile marketing technology stack
• Have a good grasp and understanding of the industry landscape in the Indonesian market
• A fast learner who is naturally curious and thrives in a fast paced and dynamic work environment

Bonus Points:

• Being introduced by an AppsFlyer team member
• Technical background on SDKs, APIs, SQL, Mobile App Analytics, Deep Linking
• Product management sense/familiarity
• Used AppsFlyer before
• Fluent in another language commonly used in SEA region (Chinese, Thai, Vietnamese, Tagalog, etc)

What We Offer:

• Employee stock options
• Competitive compensation package
• Investment in your personal growth offering training for skills incl. negotiation, presentation, LinkedIn learning
• Leading private medical
• Flexible working hours and WFH budget
• Taking part in important social responsibility initiatives via AppsFlyer Cares
• Team fun activities and in general an awesome, international team!

As a global company operating in 19 countries across 5 continents, we reflect the human mosaic of the diverse and multicultural world in which we live. We ensure equal opportunities for all of our employees and promote the recruitment of diverse talents to our global teams without consideration of race, gender, culture, or sexual orientation. We value and encourage curiosity, diversity, and innovation from all our employees, customers, and partners.

“As a Customer Obsessed company, we must first be Employee Obsessed. We need to make sure that we provide the team with the tools and resources they need to go All-In.” Oren Kaniel, CEO