Customer Support Specialist – DomaiNesia

Full-time salaried position in our Jogja-based headquarter

Roles

• As Customer Support Specialist at DomaiNesia, you are responsible to provide guidance in solving customers’ issues and deliver clear information about our product.

Primary Responsibilities

• Answer incoming phone, support ticket, and online chat requests as well as comfortable in face to face interaction;
• Assist customer to solve their issues;
• Provide clear information to customer’s query;
• Maintain a friendly environment, and also can address customer’s complaint gracefully.

Requirements

• Willing to work in shift, especially midnight and weekend shift;
• Posses profound understanding of our product;
• Embodies PACTA (Patience, Attentive, Clear Communication, Time Management, Adaptive);
• Capable to handle the unexpected;
• Good team player.