Data & Tech Support – Informa Markets

Job Description As a Data & Tech Support . The successful candidate will play a key role in providing comprehensive IT service support, data management, IT asset procurement/expense for Indonesia. This position involves delivering 1st tier helpdesk services, desk support to internal users, troubleshooting IT-related issues, and leveraging IT and Database management. Responsibilities: Helpdesk Support: Provide prompt and effective L1 helpdesk services to internal users using ServiceNow via remote software, phone, email, and chat. Identify, prioritize, and resolve issues related to hardware, software, systems, and network. Data Management: Ensure effective data management practices for Indonesia office. Collaborate with relevant teams to address data-related challenges and ensure data integrity. Identity and Troubleshooting: Investigate and troubleshoot problems related to IT services, including but not limited to hardware, software, systems, and network issues. Escalate complex problems to higher-level support for further analysis and resolution. Collaboration: Work collaboratively with cross-functional teams, including IT, development, and project management, to ensure IT services meet users’ needs. Act as a liaison between different departments to streamline communication and problem resolution. IT Asset Procurement and Expense Processes: Manage the IT asset procurement and expense processes. Collaborate with vendors to obtain competitive pricing and negotiate favorable terms. Provide input on cost estimates for IT budget, ensuring alignment with organizational goals. Qualifications Bachelor’s degree in Computer Science, Information Technology, or a related field. 1-3 years of experience in technical support or a related field. Proven experience in providing IT service support, including 1st tier helpdesk services and desk support. Strong troubleshooting skills for hardware, software, systems, and network issues. Profound understanding of data management and manipulation. Strong communication skills with the ability to interact effectively with internal users and cross-functional teams. Good communication and command in written and spoken English. Ability to escalate and coordinate complex issues with 2nd or 3rd Tier support. Willingness to continuously improve technical knowledge through training and hands-on experience. Additional Information We know that sometimes the ‘perfect candidate’ doesn’t exist, and that people can be put off applying for a job if they don’t fit all the requirements. If you’re excited about working for us and have most of the skills or experience we’re looking for, please go ahead and apply. You could be just what we need! We believe strongly in the value of diversity and creating supportive, inclusive environments where our colleagues can succeed.  As such, Informa is proud to be an Equal Opportunity Employer.  We do not discriminate on the basis of race, color, ancestry, national origin, religion, or religious creed, mental or physical disability, medical condition, genetic information, sex (including pregnancy, childbirth, and related medical conditions), sexual orientation, gender identity, gender expression, age, marital status, military or veteran status, citizenship, or other protected characteristics under federal, state or local law.