Service Coordinator (Support Singapore) – null

• Plans the schedules of Service Technicians and Service Engineers.

• Ensures that all breakdown calls are attended to immediately.

• Ensures that all spare parts needed for servicing are available.

• Ensures that all installation and servicing schedules are coordinated to the customer.

• Ensure high level of customer satisfaction and effectively manage customer expectations.

• Ensures that Servicing Sales targets are hit.

• Ensures that all Service Technicians and Service Engineers are aware of the company’s health, cleanliness and clothing requirements and that of the customer’s.

• Solicits feedback from customer after a service is provided.

• Makes cold calls to customers and offer available services.

• Prepares monthly reports to present the over-all performance of the service and technical application to management.

• Monitors repairs and maintenance activities through the Service Engineers to ensure operational efficiency and to target required hours for machine repair

• Maintains rapport with customers by examining complaints; identifying solutions; suggesting improved methods and techniques; recommending system improvements.

• Reviews Service Engineers reports and ensure it’s complete and is using the latest forms.

• Maintain all service documentation in a Service Binder.

• Prepares service quotations in SalesForce and updates its status regularly.

• Maintains customer confidence by keeping service information confidential

• Comply with ISO 13845, ISO 9001 and GDPMDS requirements

Job Type: Full-time

Pay: Rp4,800,000 – Rp5,500,000 per month

Application Question(s):

• Do you need a one-month notice?

Education:

• D1-D4 (Required)

Language:

• English (Required)

Ability to Relocate:

• Batam: Relocate before starting work (Required)