Sr. Associate – Projects – Cognizant Technology Solutions – Bengaluru, Karnataka

Lead Product Test Consultant

Qualification:

Bachelors in science , engineering or equivalent

Responsibility:

Project Proposal and Formalization:

• Analyse the RFP and check for the scope of product customization.

• Review QA questionnaire (created by the team) to seek clarity on the RFP.

• Create a framework for the proposal.

• Review the proposal created by the team.

• Suggest the estimation model based on the analysis of product and methodology.

• Provide estimates based on experiences in similar product testing engagements and seek review inputs from the Lead product Consultant.

• Update profitability model.

• Create/ Review the estimation submitted by Senior Product Specialist.

• Identify the stakeholders (performance team, automation team, development team) and coordinate with them to gather the inputs.

• Coordinate with BD team to finalize the proposal document.

• Support the onsite team to present the proposal.

• Conduct demos of solution accelerators (eg automation framework) for the customers.

• Document the scope of the project, project assumptions, dependencies, risk and mitigation.

Training and Knowledge Management:

• Impart and arrange the product trainings (eg knowledge building, technical) for the new entrants.

• Identify training needs by assessing resources (working on PTG projects) and suggest the training modules to meet the same.

• Arrange cross product trainings for product testing group.

• Review and approve elearning and internal certification materials.

• Collect the case studies based on the prior engagements to drive knowledge management.

Knowledge Transition:

• Provide suggestions to the customers based on knowledge of multiple products.

• Seek clarity on business needs and the level of customization required.

• Seek signoff on the reverse KT document prepared by the team.

Project Management:

• Leverage product knowledge and experience to track project against the strategy.

• Evaluate risks and potential challenges.

• Use quality check tools (eg COG 20) to ensure the standards and processes.

• Track the metrics (like AQI Application Quality Index) to ensure that the best practices have been adopted and product testing benchmarks.

• Coordinate with the client and team to track and resolve the escalations (on issues /defects/ team size).

• Revisit the quality gate mechanism for the project.

• Prepare checklist to track day to day activities of team.

• Conduct status meetings with the team to resolve the escalation.

• Prepare plan to address escalation and communicate same to the client.

• Prepare and review dashboards for PMR and Senior Management Review.

• For execution reports, segregate base product issues, configuration issues and complex modifications related issues.

• Share dashboards across the testing phases with the onsite team.

Test Requirement Study, Test Planning and Test Closure:

• Only for specific project: Analyse the testable requirements and confirm the scope of the project.

• Gather detailed requirements and seek clarifications from customer / product vendor.

• Engage with CoEs to seek inputs at this stage.

• Understand different clients’ tools.

• Identify acceptance criteria.

• Provide support to the team to understand the scope of customization.

• Suggest the means of communication (either upload query in QC or Excel template etc) in case of any ambiguity/query.

• Provide sign off on the business requirement, if required.

• For Large Sized Project.

• Create a test strategy (approach, scope, h/w and s/w requirements, types of testing, functional scenarios, assumptions, tool usage, risks foreseen for timelines etc).

• For Mid Sized Project: Review the test strategy (approach, scope, h/w and s/w requirements, types of testing, functional scenarios, assumptions, tool usage, risks foreseen for timelines etc) and test plan.

• Identify the product solution accelerator to make an impact on cost and effort.

• Review the test design and prioritize the test scenarios for the team.

• Revisit the effort estimation.

• Design framework for test summary report (quality metrics and test metrics).

• Review the test summary report, which covers the test execution status and defect status with supporting reasons for missing any goal, submitted by Senior Product Specialist.

• Participate in product release activity and support team on production issues.

• Project retrospection and lesson learnt.

Product Consulting:

• Work under leadership of lead product consultant to provide product analysis to the customer based on the market trends and Cognizant experience.

• Assess the product to ensure complete coverage of client’s requirements.

• Analyse the trend (through bug bank) to suggest a robust solution to the client.

• Identify the new solution accelerators that can be built for the products.

Leakage Retrospection and Project Closure:

• Provide guidelines to Senior Product Specialist to analyse the defects (added to the bug bank).

• Review the defect analysis done by Senior Product Specialist.

• Analyse and capture the key learning from the project and suggest the corrective/preventive measures.

• Provide signoff on go/nogo along with joint stakeholders & customer, if required.

People Management:

• Conduct goal setting, performance appraisals for Sr Product Specialist.

• Mentor/ coach team on the basis of their career aspirations.

• Train resources for growth in the Product testing career path.

• Identify, groom, reward and develop high performers.

• Resolve escalated conflicts and grievances.

Stakeholder Management:

• Prepare minutes of meetings for the governance review meeting, project management review meeting and any other status reporting to support Lead consultant and Principal Consultant.

• Conduct demos of solution accelerators (eg automation framework) for the customers and support Lead consultant and Principal Consultant in clients’ presentation.