Position Title:
Associate
Reports to (Responsibility Level): AM/TL
Supervises: – # of FTEs’
Global Grade:
Cost Center (85 series):
Complexity:
T4C3
PID/s Load Mapping:
Position Summary
Process Installation Changes through Maintenance Request, Assignment of Tickets basis AM/PM/OD reports, Installation setup, Installation testing and troubleshoot in a timely and accurate manner.
Job Responsibilities
- Review and research change requests to determine required processing.
- Create installation setup and test basis documentation.
- Update all relevant system as SPRS and Quality Center.
- Send email communications pertaining to Maintenance Request, Follow up for test files, Request for missing information in mandatory forms and Confirmations of Completion.
- Perform follow-ups and escalations as needed
Knowledge, Skills and Abilities
- Bachelor’s Degree (Any Stream)
- Fresher/Experienced candidate
(**Experience not more than 2 years)
Knowledge and skills (general and technical)
- Skills-English reading and writing
- Skills-English spoken
- Keyboard Accuracy(30 WPM @ 90% Accuracy)
- Eye for detail
- US Insurance Knowledge(optional)
- Skills-Customer Service(optional)
- Skills-Problem Solving/Analytical Ability
- Judgment and Decision Making(optional)
- Skills-Handle Multiple Task/Time Mgmt(optional)
- Computer Knowledge
- E-mail management
- No specialization required
Working Relationships
Assistant Manager for the purpose of reporting performance, escalation handling, clarifying concerns, and seeking feedback and support as well as associate development
External Contacts
(and purpose of relationship) – If Applicable
- MetLife Subject Matter Experts for the purpose of seeking missing information.
- MetLife Subject Matter Expert for the purpose of work related issues and escalated transactions.
- Account Managers for the purpose of seeking missing information (email communication only)
MetLife:
MetLife, through its subsidiaries and affiliates, is one of the world’s leading financial services companies, providing insurance, annuities, employee benefits and asset management to help its individual and institutional customers navigate their changing world. Founded in 1868, MetLife has operations in more than 40 countries and holds leading market positions in the United States, Japan, Latin America, Asia, Europe and the Middle East.
We are ranked #44 on the Fortune 500 list for 2019. In 2019, we were named to the Dow Jones Sustainability Index (DJSI) for the fourth year in a row. DJSI is a global index to track the leading sustainability-driven companies.
MetLife is committed to building a purpose-driven and inclusive culture that energizes our people. Our employees work every day to help build a more confident future for people around the world.
MetLife is a proud Equal Employment Opportunity and Affirmative Action employer dedicated to attracting, retaining, and developing a diverse and inclusive workforce. All qualified applicants will receive consideration for employment at MetLife without regards to race, color, religion, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity or expression, age, disability, national origin, marital or domestic/civil partnership status, genetic information, citizenship status, uniformed service member or veteran status, or any other characteristic protected by law.
के लिए आवेदन देना Associate – MetLife – Noida, Uttar Pradesh.
नौकरी रिक्ति Associate – MetLife – Noida, Uttar Pradesh तथा Associate – MetLife – Noida, Uttar Pradesh वेतन.
